Reviews for AfterShip Returns & Exchanges

Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!

Just installed it but it was quick and easy to set up. CS was helpful too! Only 4 stars because I haven't yet had customers use it.

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

The best app for my store , it's a very good app for the return on my website very very good. Thanks for all

Afters hip is great always use it with my other brands and it does and deliver great service at all times.

I recently had the pleasure of dealing with the customer service team. From the moment I first reached out for assistance, I was met with prompt, knowledgeable, and friendly service. The customer service representative was able to answer all of my questions clearly and efficiently, ensuring that my issue was resolved quickly. I was also impressed by the team's willingness to go the extra mile to ensure that I was satisfied with their service. I could tell that their team was highly trained and passionate about helping customers. I would highly recommend AfterShip Returns to anyone looking for top-notch customer service!. Great Customer Service. Thank you Prabha.

Ankush was very helpful, love the service, was very patient, really happy with it! .................

They helped me very quick and didn't bother to awnser all my questions! 5 stars, I can contact them whenever I want 24/7.

I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.

Tom Raffield

2023-03-22

United Kingdom

I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Great experience. The support team is always ready to respond and help me with any technical difficulties I may have

I am really liking the Aftership app! Customer service is great as well. I recommend this app to anyone looking for a returns ans exchanges app as well as tracking.

Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem

I was having issues setting up my returns and received great support from Ayush. He answered all my questions

Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.

A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.

FYXO

2023-03-14

Australia

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.

WOLFpak

2023-03-14

United States

Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.

forENVY

2023-03-14

United States

Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month. No bueno.

very helpful customer support and great app overall

Nice App. And support Is fast & helfull. I lwould like to have at leas 5 free returns per month in free mode.

HOUSE OF MAGUIE

2023-03-13

United Kingdom

Wow! very attentive customer service well trained for offering excellence in customer support⭐️⭐️⭐️⭐️⭐️. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.

I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.

Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.