Reviews for AfterShip Returns & Exchanges

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

Dutton Brown

2023-02-04

United States

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

SOUTH OF HEAVEN®

2023-02-04

United States

helped me within seconds removing the after ship watermarks from my returns page and emails. Very friendly, loved the support, thanks!

Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.

Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....

Great app, customer service was quick and helpful and helped me with changing the appearance of the app.

The interface is a bit complicated regarding the settings but support was very fast and helpful. We are happy to be using this app, it gets the returns done!

Mickey's Girl

2023-02-01

United States

Best option to help you manage your returns. Customer service at AfterShip is also very insightful and helpful! Very excited and glad I chose AfterShip for returns!

They have a chat option while in app, its very helpful and quick response time. I needed to set up a note section for customers to explain their return and got it resolved within minutes. Very helpful app.

Excellent App and Easy to use! Customer service is awesome. I specifically needed a feature to specify conditions under which customers could request a return and this app delivered.

The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.

Support is very quick and very kind!!! I had an issue setting up some of the settings and Aditya responded promptly and advised me on the settings.

Easy to set up and staff are very responsive and helpful as the time of writing this review from Ayush the technician

Deep & Rahul did a great job fixing our issue! Thanks for the help systemhas helped our org a lot ..

Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.

Sehr guter Service, Schnell, Hilfsbereit und efficient. Gute Anbindungen mit dem Shop. Ich kann weiterempfehlen.

the representative helped me with my problem fast so useful. I cant speak for everyone but anytime i have a problem I will be writing them.

Very quick response. Helped me set up the return page on my website :) I recommend everyone, if you are looking for an app like this, go for the Aftership Returns app.

Ottima assistenza clienti, risposte rapide, concise, consiglio altamente l'applicazione, servizio di qualità.

Seems really user friendly and support was really swift. So far, pretty impressive even though i am currently setting up but it does look good.

Aditya was amazing! I had a couple questions and she was able to help me very quickly and kindly :) Thanks!

Excellent customer service, Ayush was most helpful in understanding my query and assisting me with a return address issue. Can highly recommend the app.

I highly recommend this app, the representative Ayush, quickly resolved my problem with a return request that I previously rejected and was able to override it. Great customer service.

Customer service help was awesome! I highly reccomend this app. it easy to use and the instructions are easy to follow.

Great customer service. My helper was very patient. Provided me with screenshots and if I was was very confused.