Reviews for AfterShip Returns & Exchanges

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Great experience. The support team is always ready to respond and help me with any technical difficulties I may have

I am really liking the Aftership app! Customer service is great as well. I recommend this app to anyone looking for a returns ans exchanges app as well as tracking.

I was having issues setting up my returns and received great support from Ayush. He answered all my questions

Nalinee was very helpful in assisting with my Returns Center inquiry. I was having issues with one of the return options and he help me break it down and provided screenshots and instructions on the options I had to fix the problem

Good service, i recommend to use Aftership Returns for your shopify store! Great layout and easy to understand.

A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.

forENVY

2023-03-14

United States

Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month. No bueno.

WOLFpak

2023-03-14

United States

Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.

FYXO

2023-03-14

Australia

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.

Nice App. And support Is fast & helfull. I lwould like to have at leas 5 free returns per month in free mode.

HOUSE OF MAGUIE

2023-03-13

United Kingdom

Wow! very attentive customer service well trained for offering excellence in customer support⭐️⭐️⭐️⭐️⭐️. I just sign up with the company and the customer service is very prompt on reply assisting me with all my needs in order to set up my account successfully.

very helpful customer support and great app overall

I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.

Moazzam provided excellent support through the online chat regarding return software for Shopify. He was patient, and knowledgeable, and provided practical solutions. His expertise in the Shopify return software was impressive, and he gave me the confidence to make informed decisions. I highly recommend Moazzam to anyone needing assistance in this area.

Great Service with quick and efficient answers. Very helpful. I would surely recommend Aftership. Indeed needing to add minimum 100 character for a review is a bit annoying, as great things can also be said in a few words!

MARIEMUR

2023-03-06

United States

Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.

Ankush Moazzam was very knowledgable with what i needed help with. He was able to fix my problem very fast. Great service!

Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)

The online chat was fast and nice customer services. They only respond me in 1 mins wait. I will using it frequently.

muy amables, si funciona la app y es muy practica, la gente que me atendio me resolvio cada una de mis necesidades

very good app they helped me a lot in the app.good customer service.i recommend this app for who need to add a return shipment to their store again.highly recomended

Aditi was knowledgeable, kind, and helpful. She answered all of my questions. I am very grateful for her support, and hope that when I need help in the future, she can be the one to assist me. Many thanks!

this is a very good app to choose when starting out with your website and the customer support was great

Very prompt, friendly and helpful service on supporting set up. Seems to be quite an intuitive process to set up and brand to match my store.