Reviews for AfterShip Returns & Exchanges

These guys are doing their jobs. I am new with the app and I've had some problems but the support team really helped me out

Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!

App works fine, nice support service! thanks so much for answering to our needs and questions on real time!

prabha was fantastic at helping me with a issue that he helped me to resolve. We got everything sorted.

We are a start up store and found this app and the immediate customer assistance to be quite valuable! Thank you for putting customers first!

Thanks Ayush for such an amazing explanation regarding how the shipping status & merge tags actually works within Aftership. :)

Thanks for such fantastic support, guys) After personal conversations regarding my problems, everything seems to be everything clear and more accessible)

great service!

I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!! Thank you

Es muy buen plugin para empazar con reembolsos en tu página web, el soporte es rápido y hay planes de pagos que se adecúan a la necesidad.

Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!

Great customer service.. very patient with customers like myself who need step by step instructions... Thank you Melinee!! and Aditi!!

Great support team and the app works so well. We are completely satisfied with our experience! and also special thank to ayush from support team for helping me out.

Great support team and the app looks and works great. We are completely satisfied with our experience!

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you

It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app. Please include a check box to delete error entrances. Thanks. The team was very much involved in solving the problem

Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.

Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.

Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!