Reviews for AfterShip Returns & Exchanges

Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!

Great customer service.. very patient with customers like myself who need step by step instructions... Thank you Melinee!! and Aditi!!

Great support team and the app works so well. We are completely satisfied with our experience! and also special thank to ayush from support team for helping me out.

Great support team and the app looks and works great. We are completely satisfied with our experience!

Terrible support, completely wasted my time. I will be removing this app. I wouldnt use this company

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Great help from Aditi today, she was really helpful with my query. Team is always there to help us with any issues. Thank you

It was my first try and I get wrong and I use a real purchase in the shopify store. It happens then that I could not erase the entrance used for "playing" with the app. Please include a check box to delete error entrances. Thanks. The team was very much involved in solving the problem

Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.

Very helpful. Thank you Moazzam. I had difficulty setting up my account and the service was fast and helpful.

Aditya Kumar helped me verify my email domain and was very helpful. This review is for my previous experience with someone else: I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future. However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

Great app and customer service! Ayush was super helpful to help me with everything I needed and even got on a screen share to double check that everything was working!

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!

Love how clean and concise everything is. Support was very fast and helpful. This will really improve customer satisfaction.

Very good technical support and very patient! I was wanted to upgrade my account with a few things and it made my busier much better

Deep was very friendly and helpful. My query was answered quickly and professionally. Recommend this app.

This app is very useful as it can help us save a lot of time, while also making the return and exchange process more standardized and professional, as well as easy to use. Highly recommended!

I've tried SOOO many different return apps, including loop returns which seems to be fairly popular. We left AfterShip a month ago while in the search, but there is truly nothing like AfterShip. Amazing customer service, amazing integrations, and amazing company!!

Very impressed with the functionality of this app. Clearing the benchmark of the return apps available.

Great customer support! always answer quickly and solves all issues! friendly stuff. the app is great as well Thank you

I am new in business so I am downloading all of the suggested apps to make sure that my business is running smoothly. So far AfterShip Returns has been great... i'm most thrilled about the customer support. I had an issue... reached out to support and my issue was taken care of in no time.

Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.

So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..