Reviews for AfterShip Returns & Exchanges

Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.

Prrety nice and easy to set up

Quick, responsive, efficient.

The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.

Very simple to use and they just removed the branding from our returns page and email communications for free

Quick and fast help!

I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level! While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.

Welder Nation

2023-09-15

Canada

Rahul was absolute perfection! There was an issue that we have been having and he was able to very quickly resolve. I only wish I had reached out to him sooner. Excellent customer service and a fast resolution! Many thanks for making our lives easier :)

Great help from Harvinder . Thank you!

Moazzan has been helpful. Looking forward to be able to use this in full

The agent quickly answered my question with very helpful screenshots

Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.

quick and helpful support via chat

Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

Crankbrothers

2023-09-01

United States

responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

I love this app. Easily customizable to offer all of the return option needed. Looks super professional and keeps all of your data nice and organized. Friendly assistance received.

Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

Aditya is awesome! She help me resolve an issues and walk me through every step of return app. Awesome experience with this company.

I highly recommend this product. They have excellent customer service and the process and flow is very easy.

Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Nalinee provides a very clear and instant support, and it's really helpful...........................

Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!

This is an awesome app. I reached out to customer service and within seconds my request was handled. I appreciate the deep customization available within the app and how it fits right within shopify and my brand.