Reviews for AfterShip Returns & Exchanges

The agent quickly answered my question with very helpful screenshots

Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

Definitely an App I would recommend for any online business trying to make the return process seamless and easy. The support is offered is exceptional.

quick and helpful support via chat

Crankbrothers

2023-09-01

United States

responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.

Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

I love this app. Easily customizable to offer all of the return option needed. Looks super professional and keeps all of your data nice and organized. Friendly assistance received.

Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

Aditya is awesome! She help me resolve an issues and walk me through every step of return app. Awesome experience with this company.

I highly recommend this product. They have excellent customer service and the process and flow is very easy.

Merci pour votre aide FIVE STAR Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce. Loic

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Nalinee provides a very clear and instant support, and it's really helpful...........................

Lovish was extremely helpful in solving multiple issues I had with my store and account. I could not have completed the set up without him. His service as 5 STARS!!! Thanks Lovish!!!

This is an awesome app. I reached out to customer service and within seconds my request was handled. I appreciate the deep customization available within the app and how it fits right within shopify and my brand.

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

Super easy set up and plenty of customizations for the return page. I have used multiple apps of this brand and they all work seamlessly with each other and other apps! The customer service is also very prompt and patient. So definitely recommend!

wow, it was a goof experience and this is also a good app with good customer services. thanks.......

very good assit sosososososososososogood!OUR CUSTOMERS CAN REACH THEIR RETURN GOOD PAGE WHICH SHOWS SO GOOD

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!