Reviews for AfterShip Returns & Exchanges

Great quick response by customer service when I needed to talk through a scalable option for my business.

great tool

Prompt reply on customer services ! my problem solved immediately. Great customer services. Great app easy to use and good to customize !

I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.

Lovish Khas has supported me today, he helped to set up the after-ship app. thanks!

Great app our customers love it. And their IT support team is great - they are truly there to help.

I continue to get great service. This time from Aditya. Thank you!

Very easy to use app for returns. If you have any queries their support section are very helpful.

Stitch And Feather

2023-10-02

United States

Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you I love this app and their support

Great portal with lots of customisation options and very helpful support, 5 stars.

The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

Deep was very helpful in helping me update the return address, the contact email, and the free shipping rules. I really appreciated his help and patience.

Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.

Prrety nice and easy to set up

Quick, responsive, efficient.

The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.

Very simple to use and they just removed the branding from our returns page and email communications for free

Quick and fast help!

I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level! While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.

Rahul was absolute perfection! There was an issue that we have been having and he was able to very quickly resolve. I only wish I had reached out to him sooner. Excellent customer service and a fast resolution! Many thanks for making our lives easier :)

Great help from Harvinder . Thank you!

The agent quickly answered my question with very helpful screenshots