Reviews for AfterShip Returns & Exchanges

Boondocker

2023-10-19

Canada

The ability to create international return labels is a key feature, and it works as I had hoped. The process of onboarding to creating our first international return was a breeze.

Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip

Great customer service, very helpful!

I hope that our cooperation will improve my store for female customers

WEARhouse

2023-10-17

Australia

Excellent service! Easy to use & great customer service :)

Mad Chuck™

2023-10-17

United States

$200 extra just for shopify auto restock.... come on... Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.

fast and efficient. Thank you !

Ayushi provided excellent customer service in a timely manner. I appreciated the extension on my "Returns" trial period. Much appreciated.

perfect

Great support and a very effective returns portal

Great quick response by customer service when I needed to talk through a scalable option for my business.

great tool

Prompt reply on customer services ! my problem solved immediately. Great customer services. Great app easy to use and good to customize !

I want to give commendation to Moazzam who has been a great help to me in resolving the issues I encountered in AfterShip. Moazzam is very quick in finding the issue and proving resolution.

Great app our customers love it. And their IT support team is great - they are truly there to help.

Lovish Khas has supported me today, he helped to set up the after-ship app. thanks!

I continue to get great service. This time from Aditya. Thank you!

Very easy to use app for returns. If you have any queries their support section are very helpful.

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Ayushi is very kind and fast reactive, she helps me in about one minute to solve my questions. thank you I love this app and their support

Stitch And Feather

2023-10-02

United States

Ayushi is SO helpful! Very quick to respond and is able to help me out with all of my questions regarding billing and how to find invoice statements. The customer service with Aftership is AMAZING! High recommend (:

The setup takes a while, but I am quite pleased with the customer service. They have all been polite and helpful!

Great portal with lots of customisation options and very helpful support, 5 stars.

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

Update on sept 2034 Tech support is quick to respond, Moazzam helped immediately with my request. Still happy with the app. ---- I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process. Other than this i'm happy with the app, it's easy to set up and works as described! --- --- --- We need to get alerts when customers file a return. It's crazy this is not possible with the app. Too busy to check it daily, we should be noticed/flagged when someone files a return. When are you including this feature? This the only major complaint.