Reviews for AfterShip Returns & Exchanges

Customer support is very helpful. Needed to change the name of my doimain without upgrading my plan to include SSL. Customer support showed me where to go to change the short name and saved me money!

1 week in using this app to replace our manual return process. So far so good! In love the with bonus credit incentive, and the self-help exchange for another item in store function!

BandaBeau

2023-08-15

United States

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

Super easy set up and plenty of customizations for the return page. I have used multiple apps of this brand and they all work seamlessly with each other and other apps! The customer service is also very prompt and patient. So definitely recommend!

Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.

wow, it was a goof experience and this is also a good app with good customer services. thanks.......

Very responsive and quick with my request. I am a new customer in the process of setting up operating systems for new business and need all the help I can get!

very good assit sosososososososososogood!OUR CUSTOMERS CAN REACH THEIR RETURN GOOD PAGE WHICH SHOWS SO GOOD

Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!

Great customer service and very responsive help with getting the app set up! I had a couple of hiccups getting set up and Nalinee was very helpful in getting on a call to help me!

Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature

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Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

BB Branded

2023-08-04

Canada

Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help

Great service, Very helpful customer service. Above and beyond to solve issues and show the system functions.

sehr tolle app kann ich nur empfehlen! volkommen funktionstüchtig und effiziente kaum zu fassen wie gut es ist!

The Customer Service Agent was very helpful and patient in working to resolve my issues.............

Amazing app and service. They respond very quickly and was able to help me with all I asked for. We have used the app for a while now. Very happy with it so far.

App can be a little complicated but assistance is great, just got help from Moazzam and problem was solved very quickly

Bender Gloves

2023-07-27

United States

Excellent customer service, very fast to resolve any issues that comes up. Love the app so far, easy for the customer to use.

Jungle Aquatics Pet Superstore

2023-07-26

South Africa

This is an incredible app, super easy to integrate into Shopify, and very advanced. Works perfectly, and the support is brilliant. Highly recommended!!

Amazing support. I had a few questions regarding setting up the return labels and had help right away and they even jumped on a google meeting to make the explanation much easier! Definitely use!

Moazzam was a great a help! Got us onboard fast and easy.

A little bit difficult to navigate but the support team are right on hand to assist! They answer very quickly and efficiently.