Reviews for Zendrop ‑ Dropshipping & POD

Zendrop ha sido una herramienta increíble para mi negocio. Su plataforma es fácil de usar y ha simplificado completamente el proceso de gestión de pedidos y envíos internacionales. La variedad de productos, la velocidad de procesamiento y el soporte al cliente han superado mis expectativas. Además, la integración con Shopify ha sido perfecta, lo que me ha permitido centrarme en hacer crecer mi tienda en lugar de preocuparme por la logística. Definitivamente recomendaría Zendrop a cualquier emprendedor que busque eficiencia y confiabilidad en su negocio de dropshipping. ¡Gracias por hacer las cosas tan simples!

C'est magnifique comme application

quick and very helpfull

Fast communication and help in any issue that I had so far. Thanks!

I encountered an issue disconnecting my TikTok Shop from Zendrop without disrupting operations. Resolving it required about an hour of collaboration between Zendrop and TikTok, as the disconnection couldn't be handled directly within Zendrop. Both representatives remained patient and persistent, ensuring all questions were addressed and solutions explored. Ultimately, TikTok resolved the issue, but the teamwork provided valuable insights. This experience highlights the importance of preparing for similar challenges in the future. We successfully achieved the desired outcome thanks to Zendrop's 24/7 customer support.

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks. Today, 11/26/24, the customer service executive Faye extended her great help to me and solved a problem where she really showed me the commitment she has towards the community. In a short time, she helped me and provided me with the access tools so that I could move forward normally. I hope you have the good fortune of being assisted by her person.

I love Zendrop, especially for its automation and product quality. Take the time to understand the platform thoroughly. The customer service typically responds within 24 hours, but it may take a bit longer over the weekends. Make sure to set yourself up for success!

I just had a chat with one of the customer representatives, and I must say, she was incredibly helpful! Her professionalism and willingness to assist made my experience smooth and stress-free. What an amazing person – truly a shining example of excellent customer service. Thank you, Shize,

Excellent Customer Service. Khubaib was really on point and guided me really well.

They are very good, make everything easy, Nyka is great and help you wiht ANYTHING. Amazing platform.

All the team have been super helpful. Quick to answer any of my questions at any time of day! Superb service from the whole team particularly Mariane, Jo, Nyka, Mae and Janelle.

Today I had an issue with my store connecting because of a mistake I made when adding payment. The support team took care of it immediately. I did not have to hold in a chat for long. They were awesome. Looking forward to working with Zendrop!

Starting out in the world of dropshipping, my biggest challenge was finding a reliable supplier. After days of research I decided to go with Zendrop. I found their platform much easier to navigate compared to other sites, and their customer support has been excellent. they always respond to my messages and address my questions, no matter the day. So far, I’m very satisfied and feel comfortable with them.

The customer service here is Great! Jo Anne Larga helped me with some little problems about order credits and all other things i wanted to be clear. I am just starting working with dropshipping and i believe we have a long road to make together. Thank you for your support !

Muy contento con la facilidad de uso y lo rápido que contesta el personal, la atención al cliente es excelente.

The custom service is gold!

If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice. The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production. To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous. UPDATE 11/25 Third time this has happened. After 5 days, they only managed to fulfill about 5 out of 20 orders, and now, after all this time, they follow up to say the products are out of stock again! I wrote to Austin, and it’s been 4 days with no reply! Amazing management. Avoid at all costs. We sincerely apologize for the challenges you've faced and the frustration caused. We understand your concerns and take your feedback seriously. Please reach out to us at austin@zendrop.com and we're more than happy to help you out.

Very good customer service received from Jo!

I mean this with absolute sincerity, this is the best customer service I have ever received. I had the pleasure of speaking with Merjerrie (Merj). She worked with me for over an hour, problem solving, finding work around, and ultimately solving what seemed to be an impossible problem (we were fighting we a glitch that occurred when I tried to connect platforms). She was patient, understanding, kind, and attentive. If she is a reflection of the company’s values and approach I’ll never stop singing it’s praise!

my zendrop can't not be used. who shall I refer to? I tried many ways can't use the ai. storebuilder. I tried uninstall the app and try to restore and reconnect. But it says Your account XXXgmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page.then I follow the step and start another account but now it says Zendrop allows only one active store connection. It is too hard to use. Thank you for sharing your experience. We understand the frustration, and we're sorry for the difficulties you're facing with Zendrop. We'll reach out to assist you and help resolve the issue as quickly as possible.

Zendrop is so so good, so simple, so good, so perfect, the customer support is also so so good, Ivan helped me recently, he really did a great job and he was wonderful to deal with:) Recommended!

Super customer service

great support

Great job helping me resolve my issue!! Very professional and super nice!

i like it