Reviews for Zendrop ‑ Dropshipping & POD

Very helpful team and always available! Can fix and answer most things within minutes. Very ease of use for the platform. Chris, my agent was super nice and helped me beyond my expectations.

10 of 10

Hello, I'm new to this website and I'm glad I am able to add products to my Shopify store. I'm tired of ordering products and having to pack them then ship them. I really appreciate Zendrop so much.

its great no complains they are fast to resolve any issue and app is super easy to use.

I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly recommend Zendrop!

Great customer support with Liezel, quick and easy access to everything and the Zendrop academy is a perfect tool to get started and understand what dropshipping is about.

I had a problem with my billing in connection to my shopify account. Nyka the support person was very helpful, fast and understanding of my situation. I just want to commend this person. More success to Zendrop. Days after, another great support from Jo. Very helpful information in navigating my way in shopify. Kudos to Zendrop.

Really easy to use and the service and support is top notch. Even when they say they have high volume of enquiries they're back very quickly. Really enjoying the experience

I needed help with connecting products. ZenDrop took care of it immediately

I had the opportunity to try Zendrop, but as soon as I installed it, I was charged a fee directly before I even started using it. So I immediately deleted it and sent it back to CJ dropshipping. I think you should not use it at all. It is an application that has a small number of products and requires money for everything. Good thing we have CJ. We're sorry to hear about the unexpected charges and the issues you faced with Zendrop. Your feedback is important, and we understand your decision to switch to CJ Dropshipping. We will still reach out to you to further assist you.

Customer service is very fast and effective, they cleared up all my doubts. Many thanks to the entire Zendrop team.

I purchased a 1-year plan but I didn't know how to connect it to my store. Fortunately, two customer service agents (Leigh & ivan) helped me out. They replied quickly and made sure that all of my concerns were taken care of.

I just started drop shipping and the process can be confusing, and I made an error. Zendrop fixed it so quickly and easily that I was impressed. Thank you so much

Always very helpful

Customer service has had prompt replies.

Schnelle Antworten wenn man Fragen hat.

En general cubre todos los puntos, excepto en LATAM, ya que los costos de envío son demasiado altos, y terminan quitando margen, pero sin incluir eso, es resto de la aplicación es perfecta, el soporte técnico, las variantes, los productos, realmente se esmeran por tener un buen servicio

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise. It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images. Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great! Update: Got my first order but it took about a week for it to get processed and shipped out. Customer service was very helpful. They went out of their way to update me on my order status and answered all my questions, and now it has been officially shipped. One star off for the processing time taking so long but one star back on for their support team's excellent service. Thank you for the detailed feedback! We appreciate your insights and understand your concerns about product variations, pricing, and customization options. We’re always working to improve, and your suggestions are valuable. Glad to hear your overall experience has been great, and we’ll continue striving to make it even better!

Zendrop has truly been a game-changer for my dropshipping business. From their user-friendly platform to their exceptional customer service, they make every step of the process seamless. Finding high-quality products is effortless, and the automated fulfillment system ensures that my orders are processed and shipped on time, keeping my customers satisfied. One of the best features is that you can use a single subscription across multiple Zendrop accounts. This is such an incredible value—it’s like getting multiple subscriptions in one, which has been a huge help as I manage different stores. Their customization options, like branded packaging, have helped me create a polished and professional look for my business. And whenever I’ve had questions or needed assistance, their customer support team has been incredibly cooperative and quick to respond. Thanks to Zendrop, I’ve been able to focus on growing my business while they handle the logistics. If you’re a dropshipper looking for a reliable partner, I highly recommend Zendrop. It’s worth every penny! We're glad to hear that you’re having a great experience! If you have any highlights or specific features you love, feel free to share!

Great, easy to use app with many products. Pairing is easy and customer support is always ready. Definitely recommend!

yes, i would because the customer service is amazing and i truly recommend it.

I am extremely satisfied! They are super quick to assist and always incredibly friendly. Truly a top-notch service you can rely on!

Avoid them!!! Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems: Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's inability to meet proper delivery deadlines. This has resulted in us having to refund nearly a third of our orders. Incompetent Support: Their customer service is incompetent most of the time and takes forever to respond to concerns. Instead of resolving issues efficiently, we’re often left waiting with no real answers. Sudden Price Increases: We've experienced sudden and unexplained increases in product costs, making it difficult to maintain profit margins and serve our customers effectively. Constant Refunds: While their refund policy is the one positive, it’s not a great feature when we have to rely on it constantly because they can’t fulfill orders properly. Zendrop's selection, especially with U.S.-based suppliers, is extremely limited, which makes it difficult to find quality, competitive products for our customers. On top of this, their products are significantly overpriced, and the shipping costs are absurdly high in comparison with their competitors. The inflated prices and lack of variety make it nearly impossible to maintain profit margins or offer value to customers. For a platform that advertises convenience and quality, their offering falls far short of expectations. Zendrop’s inability to handle fulfillment reliably has cost us not just money but also the trust of our customers. For small businesses like ours, every interaction matters, and unfortunately, Zendrop has failed to meet even the most basic expectations of a third-party fulfillment provider. We cannot recommend Zendrop to other small business owners and are transitioning to a new supplier to avoid further damage to our brand. Thank you for sharing such a detailed and honest account of your experience with Zendrop. We deeply regret the challenges you've faced, especially with customer satisfaction, support, pricing, and fulfillment. Your feedback is invaluable, and we take these concerns seriously. We’ll reach out to assist you further and ensure we address any outstanding issues.

SHIZA -SHE WAS MY BEST SUPPORT :*

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.