Reviews for Zapiet ‑ Pickup + Delivery

This app is really good, all the support staff are super friendly and Maria the support assistance was amazing and helped to solve the problem immediately.

We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast

The customer support is fantastic. They have solved all my problems every time! Thanks Jessica!!!!!

Christmas World

2021-10-05

Australia

Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem

The settings on the app are quite confusing for a non-tech person but the online support is very good - thanks so much

This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.

Great app with even better customer service! It allows me to categorize my products and logistics while also keeping the UX super clean. Highly recommend.

This app has been easy to set up. Help has been fast and accurate. Definitely recommend for managing orders.

Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !

This has been a total lifesaver for our store. Since installing the team in support have answered any question raised. The system works great, and with a successful busy checkout, it keeps up with the volume of sale. Shopify had an issue and Support at Zapiet sorted the issue by their online chat - OUTSTANDING SERVICE !!!!!! Hats off to the team your amazing - keep developing it as much as possible - HIGHLY recommend.

When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.

Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.

Zapiet support is wonderful. Always cheerful and patient. I also learn more and more about how useful this app is in my checkout process. Thank you!

We use Zapiet to help our stores with delivery. Zapiet gives us lots of customizable option to set our store just the way we want it. and when we had issues, their support team were great in helping us troubleshoot.

We are using this app for delivery and need to enable shipping. The support provided was awesome. They helped in setting up the app and help me setup the system the way I wanted.

Stephane was a phenomenal support specialist. We solved 2 issues via screen sharing and he was extremely patient and helpful. This app can accomplish a lot, and has great people backing it to make it sure it all works smoothly. 10/10 recommend! - Michael

Awesome customer support! So far all the issues we have were swiftly treated. we are very happy with the APP. KUDO's for Sandy!

Couldn't run my business without this app. Support is also especially quick and helpful when needed!

L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!

whenever I have an issue, I hope to be able to talk to Jessica. She is always so efficient and quick. it makes me less worry when I have an issue because I know someone on the customer service will be able to answer me quickly and solve my issue.

Been using them for a few months and their customer service is top notched! They readily assist with theme migrations too. Thanks

I'm 3 days into my free trial and I'm already so impressed! I've been looking for ages for an app that can deal with Pick Up, Local Delivery and Shipping all as something separate. It has shown to be perfect for what I need!! I struggled to set a couple of things up but both Stefan and Sandy gave a 5* service which helped me solve the situations in minutes, not hours!! Thank you guys! Highly recommend

Great app to help with our next day delivery feature! Clear for customers to see which shipping/delivery method as well.

I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.

Great application. Outstanding support, both Stephane & Chloé is incredible. Live support that awnsers all your questions whenever you need it.