Reviews for Zapiet ‑ Pickup + Delivery

I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.

Klaudia of Zapiet is of superb assistance as she had completed all my requests and answered all my questions. She understands the needs and wants of the consumers and the companies and she can help you with all your troubles in regard to app settings and more! I would gladly give her 6 stars if it were possible!

Amazing customer service. Klaudia helped me troubleshoot my issue from start to finish and made sure everything was working perfectly. So thankful for this app and its passionate developers!

Zapiet customer support was very quick and solutions-oriented. I've been using Zapiet for over a year and it has helped me to scale my business.

The support team is incredible. Within minutes of reaching out, I was put in contact with Jessica over live chat. She was great. She quickly resolved my issue and then took the time to walk me through the solution with screenshots and examples.

Fantastic app functionality. We love using Store Pickup + Delivery as we have full control over the pickup experience for our customers. Also, the support is amazing!

Zapiet has the best customer support - Stephanie was a huge help. I always know I'm in good hands and can rest easy knowing they'll help my website run smooth.

I use this app to help us have a smooth and secured check out for our customers. Sandy is extremely helpful and answered all of our questions and concerns and more! Thank you for the amazing customer service. We really appreciate Zapiet and the whole team!

Support, specifically Maria is incredible. She walked me through the steps to properly set up my shipping delivery and pick up all while being very patient with my tech-struggles. Thank you!

Was helped by Chloe today, and so impressed with the fast response and amazing help she provided! We were having issues setting up the widget with our theme (we have Expanse) she spent over 2 hours with us adjusting the code that its now working for our needs. So impressed and thankful for this amazing customer service! Thank you Chloe!

I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.

Very good app, lots of setting options. Regarding the support is excellent we can not do better Jessica, Chloé and Clémentine very good job!

I would definetely recomend this app. Huge functional that every year get updates. Perfect support. I call this app - must have, if you want to make your customers happy

The Zapiet team is absolutely amazing. Today I added a new Pick up location to my online store and was having trouble with it actually showing up. I worked with Jessica with online support, and she immediately fixed the bug and restored the online shop to show the new location at Check Out. The team has always been super quick to respond and extremely helpful. They are also great at following up for bigger issues and offering other solutions. Love this app!

The onboarding process was brilliant! And the support team is wonderful. Now we're waiting for the first orders to see how it works.

My questions were answered and I left with the info I needed. Thank you for your support in this matter.

Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.

Strongly recommend it to someone who wants to run an online store seriously. 1. Very clear instructions/ user manual provided, Not only general instructions on setting up the app but also a lot of details that will be encountered in use. 2. Their customer support is responsive and able to provide effective solutions 3. This app offers a lot of functionality which is presented by a clear, easy to use module

The support at Zapiet is phenomenal! They are responsive, quick to help. The app serves my business great for allowing pickup or delivery to my customers.

Jessica was an absolute rock star with great direction and advice. She is a clever consultant who managed through a very challenging situation. Bravo team Jessica. She is a one in a million.

A very good app. It made setting up a click & collect service very easy indeed. We've been using the Store Pickup functionality since we launched our new website in 2018. We are now in the process of adding a Local Delivery service, also using the app. Have used Zapiet support on a number of occasions – they have always responded quickly and been very helpful. Update: March 2022 - used Zapiet support yesterday and they were awesome! Had a super quick response via LiveChat. They quickly identified the issue, and put things right straight away. They also flagged up another issue which I was then able to put right. Excellent support (thank you Sandy!) and an excellent app.

A very helpful app that enables our store to have some necessary functionalities which Shopify doesn't offer. The support team is also extremely helpful, we had a lot of questions at the beginning but all were solved :)

This app helps us to streamline our local deliveries. It integrates with our local delivery platform, Roadie. Stephane was extremely helpful in getting our storefront set up with what was needed to streamline our deliveries. I was able to work directly with someone over chat for a half hour to get everything configiured!

Support team is great however, we have been experiencing some issues related to updates by Shopify that have led to bugs and downtime. When it's working, it works great.

It's great. Adds a functionality that is oddly missing out of the box with Shopify. But Zapiet knocks it out of the park with lots of features and functions. It might be a tad complicated to set up, but the support team is always there to help.