Reviews for Yotpo Product Reviews & UGC

Very helpful. I did change apps and am no longer using, but good customer service until I did. Thank you.

I have been using the free version of this app for a while now. I believe it helped me collect more reviews by sending follow up e-mails to customers and having a third party collect these reviews increases the reliability. I needed help today and Junalou made my day by a clever approach to my problem and saved me precious time. Very patient, helpful and kind. End result was over my expectations. Thank you so much Junalou and YOTPO. A big thank you to Gimbert today for helping me set up my new Template. Exceptional service as always. Thank you. An update today; I updated from the free plan to basic plan and Simoun Francis and Daniel, Rhenant helped me a lot with setup, a big thank you! The help is always available when you need it.

The app and system works great, the product update progression has been a bit slow but I've seen a lot more lately.

Great app for showcasing reviews and driving traffic to our site, recent service has been excellent by Simoun.

Have had great support on any issues and really value the app and it's worth to our business!! Reinier went above and beyond to help with a few issues we had on our side and help to fix them! Update! Iv'e had a lot of help moving things on my site and always receive the help I need right away! We recommend the app to anyone looking Another update, we switched to a new theme and needed some help getting everything working for our reviews, carousel and badge widget and the team (especially Kenneth John M) helped me to get it up and running in minutes!! Highly recomend

I had a problem with the color of the review text blending into my background, and contacted Yotpo Support for help. Allen M took the time and really tried hard to help me fix it. We ran into some issues and had back and forth, but he kept troubleshooting and got it done in the end!! I'm a happy girl and THANK YOU YOTPO AND ALLEN FOR BEING SO AWESOME!!!

Reinier D was SUPER HELPFUL, provided outstanding customer service and helped me with transferring my store reviews to the shopify platform

Great platform and app. Particularly good service from Kenneth John M. Easy to use and now just waiting for my emails to import across.

Great app and assistance by the team !

Saalt

2023-04-05

United States

Ronel L. was super helpful with our issue today. I would highly recommend utilizing Yotpo's customer service.

I had a minor hiccup due to user error and Daniel from C/S was able to help guide me through the issue and fix it for me. He provided quick and concise customer service and made it easy for me to understand why I couldn't do what i need to do lol. Thank you so much!

Very helpful Support Chat with Simoun Francis. Helped with some coding to get the reviews tab live which was way beyond my capability . All fully working within a few minutes of starting the chat. Fully recommend. Had a second query which was also dealt with very professionally by Kenneth John M who even wrote some custom code to resolve our query. Great all round support chat - friendly and knowledgeable.

James was a pleasure to work with. He's been incredibly helpful! Can't be thankful enough! Superb service & support!

It was a pleasure and I received answers to my questions :) I am already using Yotpo in the second store :)

Warly was superb and managed to manually adapt to my problem and helped me to reach my users in a very efficient manner. Normally I was supposed to upload a very tricky file on my own , and when I reached out to him asking for extra support there was no questions asked. Just great service ! This is the way that you can only except to get served from the best in the game. Again very happy with the service and Yotpo continue to be a very big part to our customer satisfaction journey

Rhenant is superb helpful with me setting up reviews on my site. She made it very easy and I appreciated her excellent customer service. She is highly recommended!

We've only just downloaded Yotpo and already the customer support has been great. Junalou quickly helped me solve an issue. Look forward to seeing the rest of the app's offerings and helpful support. UPDATE: Required customer support again a few months later and it continues to impress. Jo L. was extremely helpful in solving an issue and repeatedly checked in with me after being transferred to other agents. Very happy with Yotpo! Just had another successful interaction with the Yotpo support team. Grea to see a SAAS business that truly cares of their customer's experience. Thank you Doner for your help.

easy to use! I wish the interface was a bit more dynamic (customizations update on the site in real time, etc), but I think they will get there. Very simple.

Yotpo's customer service was fantastic!! James Edmar C, Kenneth John, Reinier and Joian Z helped answer all my questions quickly and effectively. Highly recommend!

good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.good service simoun resolved my issue rapidly.

I thought that moving reviews from our old product to our updated products was going to be a hassle. Luckily Jeorge, was there to walk me through every step. I will be quick to ask for more help if I need it.

Thanks guys, support very helpful as always. Really good to have star ratings for products and social proof

Yonel was super helpful in getting Yotpo optimized on my website. Could not have done it without his assistance.

Ulka Rocks

2023-04-02

United States

Wow - had a question this morning about how to add the reviews carousel to my homepage and Donor fixed it within the hour! Responded quickly to additional follow ups and I’m very happy with the results. Awesome customer service!

The customer service named Joian Z is amazing and I am glad to use this app because it met up with my needs