Reviews for Yotpo Product Reviews & UGC

Every time I encounter a problem, he can help me answer it very quickly, and he will help me deal with it if there is a problem with the data. I highly recommend it

very easy to use, any time when I have some problems with the app, the app service is always helpful, thank you very much to Ruzsel John N, he helps a lot with importing reviews

I reached out via live chat on a SUNDAY (holiday weekend) and had my issue resolved within 5 minutes. Joian Z was very professional, helpful, and kind. Yotpo has changed the game for my business.

This is the only totally unusable app I've ever seen. Your app is just a white screen for me. Also, I cannot contact support because it's only in the app. Extremely weird. :)

うまく商品ページに表示できず困っていましたが、サポートに問い合わせたところすぐにコラボレーター申請していただき、あっという間に表示させてくれました。 基本的な使い方でもすぐにサポートが対応してくれるので、とても助かります！

John B was great. Added functionality to my site that I couldn't do myself or at the least would have taken me ages. Am very grateful!

Arven was great in assisting to solve our reviews migration. Arven has gone a mile ahead and helped us in solving our issues.

Can I give zero stars? The worst. I really had a bad experience with Yotpo. Their platform is extremely clunky to use and I don't recommend using them. You want to use another platform because Yotpo will really slow your website down. They're just not made to really work well with Shopify. They're probably going to say in the reply 'yes we are!'. No. They're not. Really poor customer service too. They're super unfriendly. We were told a lot of untruths by Yotpo that resulted in a $1200 payment being taken from our account - even though we had cancelled months prior. So, if you're a small business and don't want to lose money to an unsupportive company - seriously... look somewhere else. Go with a company that will integrate with your newsletter software, won't slow your website down and get you penalised by Google. This is really important for your growth as a business. Also, Yotpo are being left behind by their competitors. Important to note again with Google - you want Google seller reviews. These are very useful for sales. Yotpo does not offer a good option for this. You have been warned.

I noticed our reviews were not publishing to our site even though I could see new reviews coming in through the Yotpo app. I reached out to support and had John G. assist me. He informed me that I had not added the Yotpo widgets and still had our previous reviews app widget active. John was super helpful and prompt with this fix. His help was very much appreciated and saved me a lot of time. He went the extra mile in making my experience as seamless as possible. Thank you, John!

Excellent service! James from Yotpo helped me get the app installed instantly and it works great! Our theme is heavily customized and I expected it to be difficult, but James had it taken care of immediately.

Vizcosa

2023-06-27

United States

very happy with application, its seamless, easy to use, looks great and has definitely help giving my site credibility

CoziGo

2023-06-27

Australia

quick reponse to my question - it was dealt with quickly. Thank you for your help. John B was the person who helped.

John B best support very good will always use this platform no matter what, thanks. so much for the support

Awesome support experience with Allen M, I had an issue with display on my site and was bracing for a soulless and ultimately frustrating experience with an AI bot when i opened the chat, but I got a real person and he sorted everything right away - bliss!

Overall app works pretty well. Had an issue and Doner P fixed it right away for me. Great service! Hopefully it all works properly from here!

Customer service was great! Helped with my inquiry quickly and efficiently. Definitely would recommend this app. The customer support is also very helpful and efficient!

John G. was extremely helpful with my review issue on my website. He took the time to listen to my needs. He gave me detailed and easy instructions on how to fix it. He even sent a screenshot with a " how too". John G was also very prompt at answering my questions. It was a pleasure to chat with him. Thank you for helping me and so quickly! I have used Yopto reviews for 5 years now and it has been very awesome. Would highly recommend this app. Great app and customer service.

John B was very helpful in getting our reviews sorted out. Would recommend to app to others who are looking for an intuitive review platform.

John B. was a huge help fixing a mess I made with my imported data. He was clear, quick and enthusiastic, even late on a Sunday night. Thanks John!

Nice to speak to someone who wants to resolve the issue quickly and isn't distracted by other support calls. Thanks for a great service Ruzsel J

John B" really helped me a lot regarding my concern and provided me guidelines.Thank you very much for his kind help

John B was most helpfu! Patiently looked for the file in our theme where codes needed to be inserted for the Star Rating to show! Great support!

Had an issue with the reviews not displaying on our site, and quickly without any hesitation, Nicole in support fixed everything. VERY HELPFUL!!!! MIstakenly our team never added the javascript to our shopify theme to make everything work, Nicole pointed this out and put the correct code into our site and all our reviews showed up. Thank you again for all your help Nicole.

Outstanding and patient customer service chat support agent! John B. is very knowledgeable and helped me super fast and efficiently!

Really great experience with Yotpo so far! Support has also been great! Thank you Rhenant for all the help!