Reviews for Yotpo Product Reviews & UGC

Great review app, easy for customs to leave review about our golf cart cover.

Neurogum

2018-07-24

United States

way too expensive and not worth it we spent $5000 for this for ONE year... and definitely not worth that investment.

We have used Yotpo for years, even before making the switch to shopify and we couldn't be happier. Service, support, features... everything is great. Thanks Yotpo!

Mostly Pros! - Fairly seamless and very quick integration: the ability to back log orders and request reviews was great to have content for launching the product (i recommend collecting reviews for at least 1 month before you implement the customer facing side on your website) - Ability to have one dashboard with multiple stores - Management and customer experience of the review process including customization of review emails, managing and monitoring negative reviews is excellent - Great and easy way to add social content into your website Few Cons! - Media monitoring tool has had some issues since facebook made some huge changes and not full transparency from Yotpo on these updates - No great way to include UGC as alternative product images

One of the best Shopify applications for reviews. It does an excellent work and provides amazing features for building trust with visitors and customers.

I wanted to change the location of the review carousel on my home page so I email the support team. They fixed in 2 days! Amazing app, I'd recommend for anyone who's using Shopify.

Concetto E

2018-07-04

Italy

The customer service is wasting a lot of my time. I believe they don't have time to read properly my emails and they keep going answering with completely pointless answers. I think it would take just a little bit more to understand what is my problem and try to really help me. By the way.. Automatic email after purchase are not working properly and I still don't understand if they are sent after the purchase or after the order is fulfilled. (I already wrote 3 emails to understand this point and I just got 3 answers without an answer!) I will now have to invest time to understand if it's possible to transfer the reviews to a new app and how to do that.. For sure I cannot hope in any real help from this people. Thank you for wasting at least 1 hour of my time!!!

Our store has lost all its product page reviews. We have asked Yotpo to fix this issue about a month ago with no success. https://www.kinkytoy.store

App is flakey at best. Consistently disconnects from the store, and spams our customers non stop with the same email

Great app and great support! Only missing the customer upload photos feature in a free plan.

Yotpo is easy to use both as a store owner and customer. Product reviews are very important to attract new customers, and Yotpo makes it easy for your existing customers to leave a review directly in your automated follow up email. Everything is good if you can stick to the basic features. The only significant minus that I can think of (which could have lead to fewer stars) is the exceptionally high-priced premium plan. This is important to take into consideration if you run multiple Shopify stores for different countries/locations, and you would like to use a premium feature like sharing reviews across different domains.

This is a great app and their customer support team is great! Would definitely recommend for any ecommerce store.

DO NOT install this app. You'll be subjected to a lot of unsolicited phone calls or emails. We had this app for a few years until company was subjected to aggressive emails and phone calls. Completed transitioning to a different platform - much cheaper than what YotPo has to offer (paid plans) - and will *uninstall Yotpo.* Regarding pricing - YotPo's competitors has more features offered at $0 (free) or at a paid plan.

So I'm writing a review about my review app... how ironic :P/ It's a great app that meets all my needs. Thanks yotpo... cheaper prices would go along way though :D

DO NOT install this app. I had it for a while but had never set it up or used it. When I finally did, it gave me the option to automatically install the review tab code on my site. What a mistake! My site started displaying improperly. Even after the Shopify guru deleted the code, the bug was still there. Not until I uninstalled the app did the problem go away.

Yotpo is absolutely the best app we've ever used! Not only do they have a fast, easy Shopify integration, but their tool is loaded with robust features and functions that they are always improving. The beauty of Yotpo is that they have developed proprietary software that allows people to leave a review for your product within an email - they never have to go to your website - which generates a much higher number of reviews...this combined with OUTSTANDING customer service and support makes it a no brainer! Use it today. You won't be sorry!

Great App. Very easy to use!! Highly recommended https://www.kinkytoy.shop https://www.kinkytoy.store

Amazing how the customer service team goes all the way. A really great app that integrates with other apps. love it

Awesome app that works perfectly. Absolutely love it!

Toki Mats

2018-06-09

United States

Awesome, all-encompassing product to generate and manage reviews. Really quality app! Above the product itself, I'm super impressed with the customer service. Every ticket and question I have is answered super quickly with an above-and-beyond resolution. Thank you!

Great App, very user friendly, and does the job just perfect

The best app for reviews. Excellent customer care

Swing Design

2018-06-01

United States

Avoid this app if you ever want to grow your business to more than 25 orders a month. Seems like others have the same issue. Yotpo starts off with a free version then try to pressure you into a huge contract! Way too expensive. They want to bill me over $1000 a month for this app when shopify has one for free that offers Google SEO. They charge you for every email that goes out. If you have integration to other online stores through shopify apps you are billed for those emails as well even though the customer did not order on the shopify site. Google offers free product review star ratings, but if you want to have your yotpo product reviews (not site) to show up then they make you buy their pro version. That is 8k up front for the year. They will say well it's 15k but we are giving you a deal. Alternative is to add something much less expensive like trust pilot. You will spent a fraction of what YOTPO pushes you into without any contract. Go with TrustSpot and the google app and your costs will be a fraction with the same results.

I'm trying out the app for free at the moment. What surprise me is that customers are able to post their negative reviews (incomplete 1 side story) onto their private social media platforms and there is nth i can do about it. I was under impression if i don't link it to my business's social media page it should be fine but I'm wrong. If you are testing a product with some negative reviews then be sure to know Yotpo allows your customers to broadcast it to their social media platform to complain only!

I had no experience with web design or how to manage a company via an E-commerce platform going into setting up an account with Shopify and YOTPO. Their customer service has been flawlessly helpful in getting my new company Spara, Inc up an running! Not only does the website look amazing, but we are getting a ton of traffic, sales, and reviews. Shopify's available apps, like YOTPO, have made our marketing campaign integration with our website/social media easy and successful. I'd recommend this service to any company, especially if you are someone like me who only a year ago was working construction and was not technologically savvy, and now can say without hesitation "I can"! - Dakota Smith, Founder of Spara, Inc.