Reviews for Yotpo Product Reviews & UGC

The support has been amazing. Very quick and super helpful! Looking forward to lots of great reviews from customers.

I have not been using Yotpo for that long but I am impressed with their customer service! Anne helped me get everything setup very quickly and it made things so much easier during the setup process. Thank you Anne!

I did try few app in my store but after trying out I finds YOTpo is the best. Highly recommends the YOTpo . Most importantly great Customer service. unlike others apps we have to email and wait. for yotpo 24/7 available. Thank you Josephine – Support Agent 27 November 2019 Every time I reach for customer service I wishes it would be Josephine who would asst me. She is really great.

Great customer service/support. We were in the process of changing our platforms and not sure if we could move the reviews, use the same account, and so on. But Josephine made it so easy she even placed all the widgets and star ratings on the website. Amazing service. Hats off!! Thank you!

Great customer service and support. Expecting great things. Reviews and very important so should be a big help.

Yotpo is terrific. Too many apps in the marketplace, but this one is definitely a must. Additionally they have an ecosystem of complimentary apps that to my knowledge are also much needed to grow your store

Zyderma

2020-06-03

Canada

Love this app. Incredibly easy to install :) We are also very happy with the technical support we receive from Yotpo team! They have been timely and courteous in response to our customization requests. Keep up the great work! - UPDATE: Still going strong with Yopto. The support team has been incredibly responsive and we're VERY appreciative of their support!!!

The customer service is great. I was having problems importing my old reviews from a previous review app. The customer service team worked with me to get it all up correctly & installed the app into my product pages for me so it all works great. Fantastic support.

I used this app for two yeras trying to get reviews. My atore was havi g performance issues and a SEO audit discovered that it addS block of information that conflicts with google search. Reach them several times, they could not offer a solution. If you appreciate your business, DON’T install it, you will regret it

Awesome App and Awesome Customer Service. The cost can be a little hurdle but still an amazing tool.

So far Yotpo has been beyond amazing! Diane has been helping me as I had a few difficulties and everything has been a breeze after that! Looking forward now to have many reviews on my site. Brilliant app. Thanks!

UPDATE: Since the review and us telling Yotpo we are not interested, the sales representative, has reached out on our live chat to tell us how poorly our sales must be since we do not have many reviews. Further reinforcing our decision to not work with them. TL:DR Check out Loox. I wasted 3 days trying to make this tool work and should've just went with Loox from the get-go. Wow, very bad customer service. I signed up excited because of the many companies they work wit, but the product is very limited and they try to push you into an annual package for $8,000. After expressing our limited budget they didn't even bring up the $49 package. Once finding the $49 package for ourselves they said we had over 300 orders and had to upgrade to $299? (this was not the case). After more custom support request they allowed us to proceed.

Great customer service, i has been customizing this APP and that's amazing, i can manage reviews, custimize them, and show real reviews in my website. Also really good customer service, thanks for all the support, so fast and nice one :)

They were very helpful in setting up the widget for us. Very good customer service! I just started to try the app out and am very happy about it!

Amazing product and great customer service when I needed to resolve a few minor issues. We've collected 10x more reviews with this app than with standard Shopify reviews.

The app does the work of collecting reviews. However, note the app stops collecting reviews when your shop sells over 50 products a month. I had installed this app in the middle of the month with over 10 orders processed in my store to start with, so it quickly reached the limit and now the app has stopped unless I upgrade my plan. Our site sells over 50 products a month regardless of the help of this app, so it is difficult to understand why the plans are charged based on products sold. Only a third of our customers return with reviews so the plans should be charged based on the number of reviews collected.

We've only had a few weeks -so far so good. Customer service chat is fast and able to answer questions!

ArtSmart Art Store

2020-05-27

Australia

After installation I had a few issues however Yotpo's level 2 support team were very helpful and worked to resolve the issue. I'm happy the the app and now expanding it's usage on my site.

Just upgraded to Yotpo Growth account, and needed some help immediately. live chat was super reactive! Leizel was very very helpful! Although the pricing is a little expensive, I do hope getting more reviews will help to increase my conversion rate soon!

We used Yotpo to display our reviews. They got it done super quickly and Mary Ann was extremely helpful!

We've used Yotpo for handling our customer reviews for the last four years or so now. The system has worked flawlessly for us. The system allows us to customize how the review system works for us and it has never caused a problem. Today I asked Yotpo to import some reviews from products we acquired from another site and the agent was so fast and responsive! We had an error in our file and on a webpage and the agent corrected the file for us and let us know about the error so we could correct it and the import was completed successfully. All of this happened within a 30 minute time span! Excellent product... excellent service!

The support team have been fantastic. Approachable and ready to help. Yotpo has been a fantastic addition and we will be looking to upgrade. Thank you :)

Great product for getting reviews and displaying them on-site, support is fast and thorough! Highly recommend

This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.

Great customer service, extremely hands-on to help you get set up and rolling! The app has been working well and should work for whatever price point you are looking at.