Reviews for Yotpo: Loyalty & Rewards

I signed up to this one mostly due to the pricing structure. I found others too complicated and misleading with standard packages and add ones costing extra. I'm completely new to this and found the dashboard quite simple and when I was unable to do something I used the customer support chat and spoke to a human being that was able to fix it straight away and teach me how to do it also for the future. I'd recommend.

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Max and Neo

2019-12-25

United States

It's like pulling teeth trying to understand pricing and features. Going with a different reward app.

The ONLY way to get a coded rewards page for your customers to check their rewards balance is to pay $249 PER MONTH for a gold plan. Highly unrealistic for new shops starting out as well as ones that aren't. $249 PER MONTH - yes, $249. To say I'm astounded is an understatement. Otherwise, you have to hire a dev to develop a rewards page for you.

They have an amazing customer support team. Since the app has so many features and flexibility, I wanted to make sure what I can & can't do and asked bunch of questions, and the support specialist solved my questions real quick. Had a great customer support experience.

Ron Tomson

2019-12-20

United States

they are very helpful in real-time with setup. I was able to get help at 2 am in the morning. thanks, guys

This app hands down is the best for building my customer base. Customer service is excellent. Always go above and beyond!

We've been using the app for several month now and after a few difficulties at the beginning it is now working very well. We had some difficulties with triggering reminder emails and contacted the support team. They are very efficient and responsive. The issues were resolved very quickly. Defiantly recommend the app. It is also one of the few apps that allows for flexibility when it comes to language. We are able to define fields and messages with our own text and language. As a recommendation to the developer team, it would be great if the points could be fully integrated into the account dashboard. This way the page could be cluttered with buttons and clients don't need to log into an additional dashboard to see their points and make the conversion.

Bonyhub.co.uk- Get Best Jewelry in Less ! This App is perfect what i was looking for . Easy and more options as compared to other apps. And also good for startups .

FANTASTIC!!! I LOVE THIS APP!! HANDS DOWN ONE OF THE GREATEST APPS TO BRING IS SALES AND CUSTOMERS!!

super application. je recommande vivement pour votre boutique de lancement. En plus, le forfait de base est gratuit!

Silver Tips Tea

2019-11-21

United States

Excellent customer service and quick support! We needed some help for an ongoing issue and support was there ASAP. Thank you Kerby!

An excellent customer service, very fast and clear. The program looks intuitive to use and I think it will help us to improve our customer experience. Thank you for all!

I was greatly surprised with this app, how good it integers in Shopify, and how professionally the team built it Thank you

I have submitted 2 tickets and have waited over 5 days to hear back from you with no effort to assist me. I have been using the free version for over a year and while editing my settings I accidentally upgraded to the $29 paid version I noticed within the hour and downgraded back to the free version. However on my next shopify bill I noticed I was charged the $29 MONTHLY fee even though I was upgraded for less than an hour. I have asked multiple times to offer a refund and no one has gotten back to me. Pretty poor customer service.

Im only using the free version cause im poor af but this is a pretty fucking handy app hey, would 110% be worth the coin for the ROI.

Never really tried the app because when I asked customer support if I have to pay a small percentage to the app each time the app makes a profit or on all sales including those that are not generated by Swell, my question was ignored, and instead Kerby Mcedonn, (the customer support staff), answered extremely vaguely. My assumption is that if you install this app and move to a paid plan, they will charge you up to 0.35 cents per order, regardless of whether Swell generates the sale or not. For big stores this can become a problem, eg 0.35 x 100(sales a day) = 35USD x 30 Days = ~1000USD a month not including their monthly fee. I recommend using Smile.io or Zinrelo.

I added this app because I wanted more from a loyalty app program (with a free version). After spending 2 days learning how everything works, creating new stipulations and graphics, I learned this app isn't any different from the other free apps, maybe worse. Each section allows you to customize options ONLY in the paid plan - the app doesn't tell you this until after you've set everything up, then BOOM, "sorry this is for paid plans only". This wasn't a big deal until after the 3rd time... I tried setting up the pop-up for the homepage of my website, created graphics, went back and forth with colors, font, changing things because it's NOT cell phone responsive, hit save - BOOM. "you're on the free plan, can't save any of your hard work here, unless you pay a min of $29 per month.". Waste of time. Basic loyalty app (free version), nothing extra. Other apps at least let you add your logo or brand colors to the theme of the rewards tab. This app is completely basic, like the 1st grade of loyalty program apps. OK, but NOTHING to brag about. Can't create any tiers, can't offer points for an Instagram follow (unless you're on the paid plan).

Love this app. Their support was great and comprehensive. Our customers love to earn points in various ways! https://muehle-shaving.com.tr/ We created seperate page to explain how it works. Thank you Swell.

I added this app to my site today. I had a few issues with the set up and Kerby was absolutely amazing at helping me resolve it. I'm looking forward to launching the app to all my customers Thank you!

For small stores, the free version is good. Facing some issues with discount codes (in exchange for points) hopefully support will be able to fix it.

This is a really useful ap! Lots of features, even at the free level, user-friendly & when I had one hitch, Yotpo support got right back to me & Kerby Macedonn was very helpful!

Sugarscarf

2019-09-14

Malaysia

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

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This is my first time working with any rewards app and this is still the worst experience I've had. None of the fields, even to submit a ticket, are clickable. I click on them and nothing happens. I type and nothing happens. I can't change the coupon rewards for referrals OR newsletter pop-ups. Creating new coupons to be redeemed upon completing a campaign has the same problem. NONE OF YOUR FIELDS OF TEXT ARE EDITABLE. NOTHING IS FOUND IN GOOGLE WHEN I SEARCH FOR HELP. I CAN'T EVEN SUBMIT A HELP TICKET. This is the worst experience I've ever had with an app. If I could rate it zero stars I would happily.