Reviews for Yotpo: Loyalty & Rewards
Tie-Fly
2019-03-20
United States
Very useful app to setup reward points & to increase conversion and help in marketing, even the free plan is good. I would highly recommend.
TheWoodenFrame
2019-03-19
United States
Very positive experience with this app so far. I had some troubles on my end and they were very quick to respond and help me resolve the problem. I also appreciate the tiered plan they offer to allow us small shops time to build our customer base before moving up to the next paid tier. There are so many apps I would like to use to build my shop up for simple things that Shopify doesn't offer, but can't afford/justify paying the extra monthly fee at this time. So, thank you SO very much for offering this service for free for the little guys.
HackMyStyle
2019-03-17
India
Giving review before usage. Don't know apps but this is last step for using it. Thank you. Hope it will better app. Also it is not allowing to give less than 4 star which is not good. They want recognition even before usage..
Beadz Galore
2019-03-15
United Kingdom
I install this app to help me gain extra sales, there was a couple of problems when I first installed, these issues were quickly resolved. Great App
Natural Soap Gallery SG
2019-03-14
Singapore
the free verison have all my needs , except Instagram follow redeem points. I hope the Free verison can add instagram follow , for free .
GNARBOX
2019-03-13
United States
Incredibly slow support (2+ days for a reply) that simply linked me to articles that were incredibly dense and hard to understand. Complicated UI, and lacking the functionality needed.
2019-03-11
Portugal
Exept for some occasional bugs its a great app allowing to create many different incentives. Would love to see a affiliate programm function with payouts through paypal!
Namaste Love
2019-03-09
United States
Wonderful app, with so many features I know my store will absolutely soar! There is so much it offers, with a variety of rewards programs.
Purfect Pups
2019-03-09
Australia
Still trying to figure out if it works. Love the idea though. should hopefully increase sales.
Thegreatbritishcoinhunt
2019-03-08
United Kingdom
I hate giving bad reviews but they don’t I still confidence. Highly expensive. Customers keep getting massive amounts of free points, system is badly flawed. Terrible communication after a year we are moving providers....... terrible service. We have given them opportunity after opportunity to resolve issues and communicate with us but no joy. I’m an old school kind of guy and refuse point blank to pay someone hundreds of dollars a month for a knackered broken product. I can lose money for free I don’t need to pay someone to lose me money. People are redeeming points and then getting those points back because of a glitch, no matter how many times we try and communicate these guys don’t get back to us quick enough. By quick enough I expect a reply within 48 hrs not over a week later. I will never use swell rewards again and I am now setting up an account with a different provider and going to cancel swell over the next couple of weeks. One thing they won’t tell you is that there is no confirmation of a page being shared or a ‘follow or like’ Facebook and twitter etc won’t allow it anymore but swell won’t tell you that. If I had a mind to I could rip the arse out of any shop that has swell rewards, it is totally unsafe for any shop owner and sorry to say I am throwing them in the bin.
StinkyDog Beads
2019-03-06
United States
THIS COMPANY IS AWFUL AT RESPONDING TO QUESTIONS IN A TIMELY MANNER to questions about the app. That would be ok if their tutorials and instructions for the app were informative. This is my 5th time contacting the company since installing the app last November. I still have not heard back after trying again and it has been over 6 days. Looking for a new rewards app now.
The Abbey Collections
2019-03-04
Canada
Not getting any support. Made sevral request, Shopify has also sent you a CC and still no reply. Do we need to migrate to another Vendor?
Aus Shopper
2019-03-04
Australia
The youtube link doesn't seem to work. Other than that all seems really good. Very user friendly app.
Heightened Hemp
2019-03-03
United States
I have had problems from the beginning with BOTH SWELL AND YOTPO. WE are now three weeks in and they still CANT get it right. To make matters worse. they are trying to charge me and I haven't even reached a full 30 days yet. we are on day 17. This is CRAZYYYYY. I am looking for other options at this point. support is HORRIBLE, INCONSISTENT, AND FRUSTRATING!!! the tech support is horrible because it takes FOREVER to get problems resolved. To my understanding- they outsource for their tech support. MAJOR problem. I bought into the whole "YOTPO SWELL" thing because they are the same company and I have NOT been able to get anything working as they advertised. EXTREMELY disappointing so far. Hoping these two companies get it together and fix ALL of my issues that I have requested help for or I will be going to another company and requesting a FULL REFUND you guys need to get it together! too many different reps handling the same account and not everyone is trained the same. One rep helped me with one issue and then the next rep messed up what the previous rep did. he sends me emails and I respond REPEATEDLY yet he ACTS like he is not seeing me emails. THIS IS THE WORST EVERRRRR!!!!!!! HORRIBLE
Peach Flair
2019-02-28
United States
This app has helped me grow my business and I like how customizable it is. It is also easy to use. The support is very helpful and thorough with their responses. I plan to keep using it, but it would nice if there was an option to send more than one reminder email for those who do have point balances (especially if they are new to the loyalty program) because in order to do custom emails (if a customer forgot and needs an email sent on the spot) you have to be a gold plan member, which is a huge jump. I think that should at least be offered in the $30 plan. I believe this would keep loyal customers engaged and my business grow faster.
Bliss Bath And Beauty Townsville
2019-02-28
Australia
have been happy with it, however I would like to downgrade back to the Free plan while i put my shop on sleep mode and while upgrading is easy, there is no way to actually go back down. I have contacted the company with no reply and have been charged another $40 for a program that I currently am not using. This is why small businesses go broke!!!
Guardz™
2019-02-27
United Kingdom
Swell is a really good app. I don't know if it will improve my conversion rate yet but it looks very promising.
Jack and Lu
2019-02-27
United States
We will see but so far it looks great and hopefully it will help us with customer retention and loyalty.
Sweet Sassy Molassy Boutique
2019-02-26
United States
I really love the concept, my biggest challenge is that I cannot get on the LIVE CHAT for help. It wont acccept my email. I would love HELP PLEASE!! makingthelook@gmail.com or sweetsassymolassyboutique@aol.com PLEASE HELP ME!
ORIBA
2019-02-25
Brazil
poderia ser mais customizável, pop up de desconto funciona bem e gera o código correto. Bom app para retenção.
MyCryptoMarket.ca
2019-02-24
Canada
Just installed this app like many others. Seems very straightforward and easy to use. Will update once I have some performance data on this app.
Virgolocks
2019-02-21
United Kingdom
It’s okay so far...I have only just downloaded the app so there’s not much to say. However, It was very easy to set up.
Golden Lion Craft Co.
2019-02-19
United Arab Emirates
Hope This Apps will help us to making more sales. So far so good. I'll give more comment once the apps running
Factory Direct Shop AU
2019-02-19
Australia
Nice app just installed it very easy to navigate around and set up, still only days into using so will keep u updated
Allbags.shop
2019-02-19
Philippines
This app is very intuitive and user-friendly. This makes rewarding my customers a lot easier to manage.