Reviews for Yotpo: Loyalty & Rewards

This is a really useful ap! Lots of features, even at the free level, user-friendly & when I had one hitch, Yotpo support got right back to me & Kerby Macedonn was very helpful!

Sugarscarf

2019-09-14

Malaysia

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

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This is my first time working with any rewards app and this is still the worst experience I've had. None of the fields, even to submit a ticket, are clickable. I click on them and nothing happens. I type and nothing happens. I can't change the coupon rewards for referrals OR newsletter pop-ups. Creating new coupons to be redeemed upon completing a campaign has the same problem. NONE OF YOUR FIELDS OF TEXT ARE EDITABLE. NOTHING IS FOUND IN GOOGLE WHEN I SEARCH FOR HELP. I CAN'T EVEN SUBMIT A HELP TICKET. This is the worst experience I've ever had with an app. If I could rate it zero stars I would happily.

Very nice reward system but more needs to be available at the free tier such as the instagram follow and the tiers. Small businesses are trying to grow their business and those features would help but are only available for businesses that are already established. $250/month for VIP tiers? If you are already making a lot of money on your site where you can afford that, you don't need a VIP program to boost sales.

The app itself is great, but the support is absolutely atrocious. Left a message with their support team on the Intercom chat a week ago, no response. Left a message yesterday, no response. Just left another message, no response. If this is how they treat Gold Plan customers, stay away! If this is how they treat Gold Plan customers, stay away!

A bit of a slow start but I put that down to my own inexperience. Support was patient and very helpful. The developers have based upgrades on the number of monthly orders which makes far better sense than customers numbers.

It's all a bit complicated, but that's because they offer so much... and for free. Customer help is really great too, always quick, clear and helpful. Thank-you Justin!

Dolls so Real Inc

2019-08-16

United States

Tried this plan. It is not for us but for others, it looks like a fantastic loyalty program with rewards and other perks. Had some issues with support but that was addressed quickly. Thank you

love it! integrates amazingly with so many other apps. Also great customer support and I think the prices are pretty fair for what it does. Thank you!

This app is amazing! It's very easy to use and setup. I'm happy my dev recommended Swell. Love the rewards system and how we can customize it! - jingajuice.com.ph -

Needed a rewards program app that lets you filter which products can actually earn rewards, and this has more than enough features for our needs. Support team is very helpful and has helped us immensely in our setup!

Swell and YotPo offer super easy integration! When I have encountered challenges, they provided us with great customer service

I've tried a few apps. The Swell defiantly is my favorite. I love it. So easy to set up. Love the "refer a friend" option. Also, have been able to use my brand colours.

The onboarding and MSM didn't set it up correctly, now we must go in and fix all of their mistakes to get the program working. Not worth the investment

Not been able to use this app. Waste of time and money! I installed this app for the VIP section, less than 30 days ago, but couldn't customise the settings. There are no instructions to guide you on the sizes of the Hero images. Support is lacking!!! For $249 you would expect more but no.. the search continues for another app with VIP that is not a waste of time or money.

This app is helpful in managing emails for cart abandonment. It also keeps your customers engaged because they can earn coupon codes and points etc. It is easy to use and I definitely recommend them. There are several plans including a free one for businesses that just started up.

Spent $250 and can't even get them to email or respond back to our support issue. Even tried calling, no luck... The "chat" feature in their app says their typical response time is 3 hours. It has been 3 DAYS and we still have not gotten a response. Worst part of all is this is now going to delay our release! Really thought this app was gonna be great but the support is just absolutely horrible and that may just be a deal breaker for us.

It's supposed to be a great app, great functions. However, a BIG drawback is that, you can't delete customers. As Shopify shop owners are under attack of phantom customers signing up with same non-sense first and last name, probably created by Bots and there's nothing Shopify can do about it, those fake customers get ported over to Rewards & Referrals by Swell's customers list and it gets really frustrating when the list is full of junks that I cannot clean up. At least Shopify customers list, I can still delete them. It's time to update your app to enable customer list housekeeping.

I am currently using this app, it is very useful, It has been pretty easy to add this new reward program to our website .

really lovely app, useful and smart way to retain clients, i'd love a feature for vip tier referrals.

Jazzbacks

2019-06-08

United Kingdom

Since Yotpo took over Swell has fallen apart with huge holes in the sales data. Not a good way to build trust with customers when their sales are not all registering in the loyalty program. After more than two months, and countless emails and excuses, the same problems persist. I am forced to pull the plug on Swell/Yotpo and face my unhappy customers. Stay away from this app!

Exploring, too bad no free 30 day TRIAL to test better features before, or it makes you write a review to get rid of the "rate us"

just installed seems to be a good app. To early to see results yet. Easy to install. So I would recommend at this early point

i love it - you can change the language and customize pretty much everything even in the free plan. Thank you Swell Team ♥