Reviews for Yotpo: Loyalty & Rewards

I chose to become a paid customer after tackling with a tough customization issue. Reymond had spent countless hours working to solve it with me. The support was fantastic.

We've been using Swell for more than 2 years now. Reymond & Kerby from the support team have been very helpful!

Good customer support! Reymond has been very responsive, patient and efficient, in helping with all the queries.

We chose Swell Loyalty & Rewards among other apps and it is exactly what we wanted: rewarding both invitees and inviters both in the form of points and discounts.

For well over a year now, when my customers redeem their rewards and the system makes them a coupon code, it is already expired! This has been ongoing since YOTPO acquired SWELL and their support has been an absolute joke. I’ve contacted them multiple times and they do not give a clear answer or solve the issue, nor is English their first language. Extremely disappointed that YOTPO acquired this app.

Product might be fine, but beware of being billed once you have paused, or cancelled your account. Very disappointed with the way they handle this

Gave 4 stars because i just started using this app and so far so good for the free option. But 5 stars for the support given by Rogelio. He was very responsive and answered my questions in a clear and detailed manner. Thank you Rogelio.

very clear customer service and they reply swiftly with guide. Recommended to you and hope I can get more familiar soon.

It is the best Rewards & Loyalty app I have tried. It's easy to use and it looks great on the website. Also, if you have any issue, they are very helpful and they answer in less than 5 minutes! I recommend this app

B Sides Jeans

2020-04-14

United States

We subscribed and had some set backs with our development timeline to integrate and utilize the app. Kerby offered fantastic Customer Support, we received a credit from Shopify in a timely fashion for the months unused. We look forward to onboarding with Swell soon!

Great customer support! Rogelio with very helpful and knowledgeable. Quick to answer all of our questions as well as provide insight to allow us to better utilize the app.

Using the support it is great, I will recommend this app to anyone who wants to run a loyalty program, Rogelio gave me a excellent support.

The Best App Ever for Loyalty & Rewards and the customer support, with Reymond, is the best one! <3 I'm really glad to use it with our e-commerce :)

Clear, user-friendly, nice reward options. We can see increase of orders immediately. Thanks for this!

Tried multiple loyalty apps, this one is by far the easiest to integrate, has the most options available, is nice to look at, easy to customise and the customer service is amazing!

Support team is really helpful and solves problems quickly. Rogelio was very helpful on the team! :)

Great customer service. I needed assistance and contacted them using the chat option. Immediate response, no waiting time. Knowledgeable customer service. Thank you!

FEW MODA

2020-02-28

United States

the support team is very very helpful and usually respond within an hour or so. they were able to help us set up a referral program that is a bit more complex than others. highly recommend!

Many options for point program and very helpful staffs are there for you!! I recommend this app who need to point program!!

I can't update the program! The form pops up and I can't update the amount. I need to speak with someone on your support team immediately.

BaeBlu

2020-02-17

United States

I just installed this app and had a few technical/functional questions. Kerby was very prompt and explained everything that I needed to know. It always makes you feel more trusting of an app/ product when you have a company that prioritizes customer service.

Using silver version. Good loyalty program that we use extensively with our customer base. We reward points for account registration, purchases, social media likes/follows, and reviews (through integration with Judge.me). We also reward discount coupons for newsletter signups. Support (Rogelio and others) has been very good. Needs more flexibility in customer search (currently email only, not by name), better mobile/phone interface (horrible on android), and more flexible or intermediate cost plans (very expensive to get just a few more features we'd like such as Mailchimp direct integration). IMPORTANT - does not support double opt-in for new newsletter subscribers - we'll be looking for an alternative app for that. Overall satisfied.

Still getting the hang of it, but so far so good. It's a bit complicated to understand how it works, but clicking around helps. Customer support is great.

As usual, 5 star customer service but this time from Kerby. !!!! We were experiencing issues with our newsletter pop up and it was fixed immediately. Nothing but 5 thumbs up for Kerby..

We just installed this app and are excited to see what it can do. All of the features and options make it easy to set up a loyalty program for our customers. It nice to have our reviews and loyalty program with the same great company. (YOTPO) Rogelio helped us onboard quickly and answer any questions that we had. Thanks!