Reviews for Yotpo: Loyalty & Rewards

Really thank you so much for the help of Alvis C. The customer service is very patient and spends a lot of time about one afternoon helping me solve the problem.

GREAT APP! The experience after purchase is incredible! Jerrah M went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!

Modern Nursery

2022-08-11

United States

Our customers earn rewards points on shipping fees and taxes paid... not just their purchased item's total. This whole experience with Swell / Yotpo rewards has been a nightmare.

So far, I'm only on the setting up phase- haven't gone live. But the team has been very helpful- especially on my last chat Era P has been amazing answering all my questions. Looking forward to using this app!

I had Josephine help me via chat...she was phenomenal. She took over and helped me achieve everything I needed to get my rewards program to perfection. I am so thankful for her help and guidance in all matters. She was so kind and really listened to what I was wanting. I highly recommend Yotpo for your rewards needs. Its such a wonderful program to use.

Just downloaded this app tonight and immediately wanted to know if I could give points to the customers who had been shopping since my site opened. I also wanted to know if I could change the position of the "rewards" tab on my website. So I sent a chat at 1:45AM and immediately got a response from Rachel A. She was EXTREMELY helpful! She knew immediately how to solve each question I had, and even gave me more information for the future. There was no waiting time. I am beyond impressed! Thank you for helping me out in the middle of the night Rachel!

I like this app but I really want more integrations with Privy and affiliate programs. Hopefully, they will be introduced soon.

I had an issue with the referral code not pulling across to ReCharge correctly. Having contacted support, I was assigned Jerrah and he looked into the issue comprehensively. Sending back screenshots of his work and being on hand to answer any further queries until I was happy. Very pleased with the resolution and customer support.

The page builder was easy to set up and gave it a leg up over similar rewards apps. What would make Yotpo the best rewards app is if their integrations with Klaviyo wasn't so expensive. $249 if you want to do any useful integrations and points versus similar apps that are free and much cheaper.

I like that a rewards page is available for the free plan. Everything seems easy to use and chat support was very helpful in installing the page and widgets on my site.

the chat support for this app is fast, efficient and friendly! And the app itself is very intuitive to use. Highly recommend it!

I was helped with all my issues regardless of the time it took to resolve them. The agents were helpful and courteous and gave me everything I needed. Thank you so much. I appreciate you!

I had some issues with programming but the agent was knowledgeable and responsive in showing me how to make the corrections.

Easy to set-up! Great customer service when I had questions about setting up the loyalty program. I really appreciate their assistance and look forward to offering a new rewards program to my customers.

The app works great, and is pretty easy to use and set up, I've reach out to the support and they helped me in no time, very useful and very quickly. Thank you Joseph!!!

great customer service! i am setting up the rewards program and had several questions, quick and efficient responses. thank you!

Reymond C was so helpful today with troubleshooting an error a user was experiencing. The support was so fast and he walked me through the solution step by step. Thanks Yotpo!

This app is great to create customer engagement and retention. It works very well and is easy to set up. Every time we needed help with this app or any of the others by Yotpo the team has been very helpful, super knowledgeable and fast to respond. We dealt with Joseph for some issues setting up and he was very accurate, helpful and fast to take care of it. Highly recommend!

The team at Yotpo are always very helpful and both our account manager Nadav and Rachel at the support team have been great. The app is intuitive, but when we need that extra support it is always on hand. We can't wait for our customers to use the Rewards and Referral Program. Thanks!

I love it so far! it was super easy to set up and customize to my brand. i had difficulty adding the rewards page to my website but i contacted support and it was done within 5 minutes of me reaching out to them. Jiemer John P helped me and he was super nice and efficient!

I had a problem about points setting. and I used online chat service, they were so helpful. Explaining with screenshots and video. I had the best experience with online chat! 5 stars!

The app is ok. Not as user-friendly as others. Hands down the worst support of any app I have ever used on Shopify. Screenshots are not enough, they want videos. Which a lot of office computers won't support. Can't answer simple questions. Typically they try and send you back to Shopify.

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

I was setting up my Loyalty page and was experiencing some issues, I went to the support chat and was connected with Reymond C. who was amazing at getting my page up and running, quickly and easily! Having this type of support is critical to running a small business when you are doing EVERYTHING, they were a life saver, thank you!

Love Wellness

2022-06-22

United States

Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria is super helpful for any support we need.