Reviews for Yotpo: Loyalty & Rewards

The app works great and I love how much support I receive from their team. Each time I have an issue, they kindly investigate it and it gets solved super fast. I usually work with Fatima, who is absolutely lovely and incredibly helpful. So the overall experience is great! Recommend it!

We were on the highest level tier of Yotpo, we first signed up in November 2020. After countless hours and over £17,000 paid to yotpo, we NEVER had a working loyalty program. I have asked them for a refund and they are now ignoring me. This company will rip you off, stay well well well away. Also, their system does not integrate properly with shopify, we tried to get a loyalty program with the "support" of Yotpo installed and it never worked.

Excellent support, I had some problems, more me than the app, I'm not very good with tech stuff. Fatima was amazing, took care of everything.

J'ai utilisé cette application pour lancer mon premier programme de fidélité et elle est parfaite ! Tout est personnalisable et l'équipe Yotpo est hyper réactive pour aider à la mise en place.

Yotpo is the BEST customer review and loyalty rewards platform. It fits in seamlessly to our shopify app, and the customer service is amazing. Thank you Jospeh C.

J'ai installé l'application pour proposer un programme de parrainage sur mon nouveau site. Je n'arrivais pas à installer correctement la reward page sur ma boutique et Fatima L. a été très compréhensive et a réglé mon problème très rapidement. Le support est top !

Yotpo is great! CS perfectly top notch! Era is willingly helpful & knowledgeable! Yotpo is a Keeper!

Had an issue at first and their customer service was prompt and helpful in getting my referral program off the ground (Thanks Joseph C!)

Great App! You can set up a customized loyalty programm in just a few hours. It has a lot of options to customized your rewards and campaigns. Integration is easy and if you struggle with something there is a support which helps you in a couple of hours! Can warmly recommend yotpo!

Quikflip Apparel

2022-03-31

United States

Rachel A., with Yotpo Support, was able to provide a clear and efficient answer for my question. Great job!

The best loyalty App i have ever used and the customer service was incredibly helpful and resolve all my issue! Thank you!

Eine tolle Seite um Belohnungsprogramme zu erstellen. Im support hat mir die Fatima sehr bei meinen fragen geholfen. Danke Nochmal!!

Elijah G was incredibly helpful in answering my questions to resolve an issue on behalf of a customer. Thank you so much!

Jerrah thank you so much for all the help.❤️ Love this app thank tou for making it easy to understand

Nzo Active

2022-03-09

New Zealand

Looking forward to getting this app working for us. The support from Jerrah and Elijah has been really great - quick, concise, easy to follow. Only gave 4 stars because I have n't finished setting everything up yet so not sure yet how it will work!

The app is flexible enough to meet a variety of types of loyalty and referral programs. Great support from Jerrah! Wish it didn't have a $250 upcharge to connect even one integration like Klaviyo

Great customer service (Jerrah M), lots of customization options, lots of cool tools already implemented so no need to download a bunch of apps. Best rewards app I have tried out, with lots of good customization options plus it includes all different free popups. It can be a little tricky to implement in your store. I was struggling and reached out to customer service, Jerrah M got back to me very quickly and worked with me for an hour helping me with my issues. I recommend it to anyone looking for a reward/loyalty program. Just take your time getting familiar with the app and you'll be very satisfied

I had some issues with launching the program but Jerrah from customer service was super responsive and professional and made what could've been a headache, only a minor issue.

Yotpo has been a really great partner and has helped us launch a successful rewards program. Account reps have been very helpful and forthcoming with strategic recommendations. Support has been exceptionally knowledgeable and quick to help with questions, reporting, and trouble-shooting. The assistance from their team and ability to self-serve has made our program very easy to manage.

We use this app for quite a while now. We recently had some issues regarding the configuration and after a short reach out to the support the problem was easily dissolved by Fatima. Thanks a lot for the great support.

App is great so far. Customer service is outstanding, especially Jerrah M who has been super helpful. Great job!

Horrible customer support and sales team. After playing with the free version, we think Yotpo offers an expensive but good product. I emailed to request a demo to understand the features and pricing for Platinum Plan to handle a higher order volume. However, Yotpo have not responded my email in a week after reaching out initially. I can't imagine working with a team that does not interact with their customers.

App now properly set up. Customers are liking the system! Let's see how it translates into LTV and new sales.

Fatima L was an amazing help with me! I has an issue in understanding the system and they went above and beyond to explain and then help me. Amazing customer service thank you!

Maria, was very quick and helpful. I am now able to present my rewards page in emails and on socials.