Reviews for Yotpo: Loyalty & Rewards

The app is ok. Not as user-friendly as others. Hands down the worst support of any app I have ever used on Shopify. Screenshots are not enough, they want videos. Which a lot of office computers won't support. Can't answer simple questions. Typically they try and send you back to Shopify.

I only wanted a loyalty and rewards program, instead, yotpo asked me to install a whole bunch of other apps. Tried booking a demo with them and other than the automated reply email, the scheduled demo got canceled without any explanation and no reschedule was offered. (schedule link was being closed). So I went and booked a demo for the second through their site and my booking was notified by one of their team member 10 minutes before the call telling me their office is not opened on that day. (Then why did you confirm the booking in the first place? and perhaps you could of informed me earlier? I could have had other arrangements but rather my time slot was wasted because of the last-minute notice/no-show.) Possibly one of the worst customer services experienced from any app on Shopify or any other criteria. Think twice if you're thinking about going for them.

I was setting up my Loyalty page and was experiencing some issues, I went to the support chat and was connected with Reymond C. who was amazing at getting my page up and running, quickly and easily! Having this type of support is critical to running a small business when you are doing EVERYTHING, they were a life saver, thank you!

Love Wellness

2022-06-22

United States

Great app – seamlessly connects to Yotpo Reviews and Shopify overall. And the Yotpo team is great! Maria is super helpful for any support we need.

The app looks really great on the website and I had a few questions while setting everything up so I went to the service chat to get some help with setup on the site.

Bin zufrieden. Gibt viele Design möglichkeiten und macht Spaß zu arbeiten. Auch guter Support bin echt zufrieden

I Was able to set the entire app up. I got a little confused with integrating it with my shop but Jerrah helped me get it straightens out.

Great customer service! Maria D was so helpful! Super user friendly app. Quick and fast response time and great account managers.

I am new to this app and am hopeful it can be another tool in the ecomm battlefield. So far the customer service has been amazing, however, I haven't really seen too many customers engage with it yet. Time will tell, but like the interface and ease of use / setting up for sure.

Great Customer Service! Rachel A was able to answer my questions and point me to exactly what I was looking for in the app.

I am new to this app and was a bit confused about some things. I reached out to support and Era helped me through any issue I was having (not due to the app but from me just not understanding some areas). Era was amazing and was very swift with responding. Thank you for being great!

I used this app to set up our first Loyalty program. The Support team are very helpful and knowledgeable (special mention to Elijah and Aldene for the help with launch and any issues that arose).

The support solved the problem for me, with much patience! great! i will definitly reccommend this app !

Loved this app. Chatted in to Yotpo for help on customer account settings and Maria d. was very helpful.

Excellent customer service to get my app set up for my store. Jiemer actually went the extra mile with its advise and snippets of how to set up my rewards. Very satisfied.

Tolle App, toller Support! Sehr geduldig und hilfsbereit. Besonders gut gefällt mir der Page Builder, ist einfach aufzusetzen und sieht gut aus. Auch die Punktehistorie ist klasse und für den Kunden sehr hilfreich!

Reymond at Yotpo is EXCELLENT at troubleshooting. He makes everything very user friendly. An app can be great, but you still won't get very far without great employees that can troubleshoot. Reymond and the rest of the Yotpo team are great to work with. I would definitely recommend. the Yotpo app.

Best product and best customer support. I love the way they handle their customers and the way they deal with issues and questions.

Great support and great app! Customers loves it! Yotpo had increase significatly our conversion rate.

i didn't need much help but i still reached out customer service, and even though it was passed 11PM EST, they still answered within a second. very nice first impression. thank you Jerrah for assisting me!! Update: JERRAH IS AWESOME!! HELPED ME YET AGAIN, his attitude is awesome and his help is greattttt. am very happy with his service :)))

Yotpo loyalty & rewards has multiple ways to earn points, understandable interface and easy to set up. The customer service is always responsive and patient when I met problems in the process of setting, GREAT APP.

5 Stars for Reymond and his Customer Service! He was super helpful in assisting with the installation of our Rewards Page onto our Shopify. Thank you again!

Great customer assistance from Jerrah and Rikki- Very fast. Good features and shop integration. i just wish i could change look without upgrading

Jerrah M. and Glenn S. was very helpful. They were able to assist me and get my Referral program set up. I really appreciate their time and expertise. Thank you.

I've never been more disappointed in an than this one. I paid $249.99 for 3-4 months. In total it generated $38 dollars net income. To help optimize & maximize the app, I emailed them and asked if they could help integrate with my store which is a Shopify (premium/high opportunity client) . they sent me a DIY..... super disappointed when I was excited to rewards my clients using their app. I asked for a refund 3x's. every time I got a chat bot. no customer service or person to speak to on the phone. they don't try to understand & connect with their customers. they just see us as a number.