Reviews for Yotpo: Loyalty & Rewards

Eric from customer service was very helpful and very patient with me! His service was great. Thanks!

Great app with lots of functionality. Also amazing customer support from Jerrah - really helpful! I definitely recommend this to anyone looking for an easy referral setup.

super fast and helpful on chat regarding some questions i had about point balance and the emails triggered by klaviyo

I spoke through the loyalty program Chat, I started with a question that was the one that I most urgently needed to solve, but after solving it I began to ask other things. Since it was very near to launch, I needed quick and accurate answers. I managed to solve all my doubts without problem thanks to Jiemer, who, with good disposition, was talking to me for around 3 hours, even at lunchtime and solved all my doubts. Unbelievably good service.

Amazing customer service and amazing app. I love how the app just rewards the customers for everything they do. It also keeps the engaged and coming back for more!

The reports are not currently working so we still have to request it from your support team. Thankful however for a very responsive support team but it would be better if we can extract it on ourselves so we don't have to bother/trouble anyone.

Excellent customer support. Jerrah is responsive and supportive customer services and providing the detail of clarification during the setup.

Shoutout to Glenn who helped solve a huge headache for me! Super quick, friendly, knowledgeable, and just provided an overall great experience. What a gem. I wish I could give 1k stars. [update] Elijah is a gem as well! Truly so helpful. Great job in hiring caring and attentive peeps!

Very nice app and perfect support. Thank you Jerrah for your help and your time. I highly recommend

They are great, especially the customer support Jerrah is awesome We're on the gold plan, and there're quite some details required clarification along set up, the customer support is certainly the biggest help! Hope all the detail difficulties and possible improvement we've put up will be updated in the coming version soon

The referral links never work for my customers. But when needed help Reymond was the best at assisting me!

Curvy Couture

2021-07-28

United States

We started with Swell and got grandfathered into Yotpo Loyalty. Liking it so far, we'll be upgrading plans soon and will update my review then as we implement additional features. I will say customer support is very fast and easy now - Reymond was a big help in quickly answering my questions.

I've had a few questions during setup and chat support representative Ritchie has been very helpful.

I love the embedded experience. Much better than the widget pop up some of the other companies are doing. Also love how it integrates with our Yotpo reviews and Klaviyo platform so seamlessly. Support is fantastic, very helpful and quick to respond. 100% recommend trying YOTPO Loyalty out!

Still working to get this app dialed in, but I can already tell it's going to work really well. I've chatting in real time with customer support and the person I've been talking to has been super helpful (Ritchie). I highly recommend this app!

Red Rose Naturals

2021-07-20

United States

Red Rose Naturals: Great customer service provided to our team to help better optimize this amazing referral program.

Really great support from Ritchie. That said, the first (free tier) is really quite limited for us startups. I get the point that they want to incentivise paid plans, but that can be done more intelligently / in a way that supports small startups and creates more brand loyalty with Yotpo.

Wish the vip tier was available for the lower plans, but other than that it's a relatively simply and easy to use app. Good support assistance as well for the most part

The system works like a charm. Easy setup. Customer service also helpful when we have questions pertaining to setup or customer issues.

I wasted more than 8 hours of my life trying to get this to work only to give up and try something else. In the end, I realized that the only way to make this integrate in a way that isn't horrible, is to have the premium plan. The gold is $249/mo... and when I asked sales what the premium plan cost I never got a response. If you are an enterprise brand with a developer team, I'm sure Yotpo works great. All the big brands use it. If you are a website team of 1... stay far far away.

HORRIBLE SERVICE and SCAM! They are like scammy MLM companies that tie you into a long-term contract, and never provides a good service. 1. No different than any other $200/month loyalty apps. When we signed up, they offered their overly expensive service that will be including many options to earn points. That's why we switched from Smile io. Out of 12 ways to earn points that they said will be working, 8 of them don't work. So I don't even understand why we have a loyalty system that charges $3k a month if they can't even provide $50 app quality service? 2. CSM doesn't answer emails before 3 days and never answers questions before you ask 2 times. When I reached out to change the CSM, they said "NOOO, she is the best". So far, everything I ask that offered us when they were selling is not possible. When we asked if we can do some features, it was possible when they sold us, then my rep said it's not possible. Then after giving example and reminding their initial conversation, she said it's possible with an upcharge. Hmm, what? 3. System has so many glitches, that we signed the agreement 3 months ago and our reward system didn't even launch yet because of the issues that keep popping up out of nowhere. We paid for that 3 months and no service yet that we can use. 4. Their support line is completely clueless. You will never be able to get help. WOULD NOT RECOMMEND ANYONE. Save yourself money and use any other app on Shopify that doesn't tie you into years of contract and charge you thousands of dollars for a non-working app.

Points feature for rewards is ok but referrals is the worst I've experienced- used to have Referral Candy and then Talkable. ROI is non-existent, admin doesn't display properly, felt like a guinea pig the whole time with a Beta product

Useful app and great service. Very quick and helpful. Mr. Jerrah as a support agent was very clear and helped me more than one time. Recommended from my side ;)

Great app and great service. Very quick and helpful. Chat was very clear and helped us well. Would really recommend

Great app and amazing customer service. Super helpful. 5 stars!! Would highly recommend to everyone