Reviews for Yotpo: Loyalty & Rewards

my customers love the rewards program so much and raymond was so helpful and fast! love it! thank you yotpo!

Chris B was really helpful thank you! it find a solution in less than 10 min and and stayed with us while we fixed and tested the issue.

Lioness

2022-01-21

United States

Had some questions and Jerrah was very helpful with answering quickly and walking me through some confusion I had as well as how to set up some custom actions we're thinking of for our shop. Thanks again!

i wanna use this app to help us to develop our VIP policty, i have some questions when i set our own customers reward, and i ask help from their support. they are very kind and help me deal with my problems. many thanks for Fatima's help.

very happy with the app, had a little difficulties on putting the rewards-page on the website, but thanks to the support of chris via chat, it was fixed in no time ! now active and very curious how the loyalty-rewards will please the clients :-)

I was able to speak with Era! His/Her service and product knowledge are beyond excellent. Thank you for saving the day. Continue doing a good job!

Great and fast customer service today who helped me to fix a small detail on log in issue. Thank you!

Absolute joke for customer support. No detailed documentation and no willingness to even read the emails. 48-72 hours for any response and it is usually a copy-paste from a script that is irrelevant to the question. Their pricing is way too high compared to way better options out there, they just hide it at mid-level points of other apps. Had so much hope but alas...

Well Seasoned

2021-12-14

United States

Solid app out of the box, and the team has been super helpful in assisting me to customize for our needs. Thanks Ritchie for all your help!

The app has been great to use! What's better is the customer support - Ritchie M is a rockstar and has been so helpful anytime I've had questions! Would definitely recommend using this for your rewards program.

Nice customer services with quick response, the app supported a lot of function without paying it, great tools for beginners. I have encountered some difficulties during my usage, the customer service associate Ritchie helped me with back coding and solved the problem eventually, they are very attentive to users and I think it worths the money to pay for the service they provided.

Nice app. Robust performance dashboards. I had a question about a reporting function. Customer chat was quick and engaged. Jiemer was helpful. The exact function I asked for wasn't available however Jiemer helped point me towards another feature that also addressed my question.

Maria and Jiemer are STARS. They helped me with my issues in a timely manner and provided exactly what I needed. Great work team!

Onboarding process is never-ending. "dedicated customer success manager" is a scam, she is not available and does not know the system well enough to assist. Support is not supportive at all and the overall attitude feels like somebody's doing a favour and not like a service for an app that costs a fortune. Very disappointed.

I received the best support I've ever received from any company thanks to Ritchie M. I've never used the chat widget for complex questions but Ritchie could handle everything I asked and to top it off, I learnt so much that I'm definitely keeping L&R in my tech stack. Huge asset to Yotpo, well done and keep up the great support!

Easy, hassle free, value for money combined with great customer service. Definitely one of the best reward apps I've used.

I was confused as to why when I and a customer clicked her referral link, it was stating that I wasn't eligible for the discount. Thanks to Maria D. explaining that it was due to the IP address already being captured previously or the person has already made an order on my website. Thanks again for your help Maria.

Dagne Dover

2021-11-18

United States

I've had nothing but a great experience with the team at Yotpo. They are always willing to assist us and give us a step-by-step process of how to fix our issues. The screenshots they provide are super helpful. Jiemer John helped me recently and was kind enough to answer my follow-up questions after resolving initial my issue.

Had some start problems, but then we got some great help from support and now the app works like a charm!

I spent a lot of time installing and configuring the app. It seemed like it would be great. When I put it live, the referral code won't work. Contacted support 4 or 5 days ago and no help so far. They acknowledge that there's a problem but no solution. It shouldn't take this long to fix.

Thankful for the quick response from customer service! Jiemer was helpful with all of my questions.

Yotpo/Swell have built a very robust app with a good support team. Each member has been knowledgeable and helpful. Even had to customize some javascript on my checkout to accommodate my users and Jiemer helped me build new javascript making the process painless!

Rebecca Minkoff

2021-11-11

United States

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Parker Clay

2021-11-08

United States

Love the benefits for our customers and the points program. Maria was very helpful in solving any issues for us!

Awesome customer support! Will keep using them, very reliable customer support! Also app is great and the service is fantastic