Reviews for Yotpo: Loyalty & Rewards

Yotpo's customer service is always helpful! They are able to answer any questions I have and show videos so I can reference back for help. 5 stars!

Yotpo make awesome apps and the customer service is some of the best I have experienced. One of their support staff was even helping me out over the weekend outside of his shift. Highly recommend both the Reviews and Loyalty programs from Yotpo!

Just checked with our team and you have the best credentials... as we'll set up the app for a Spanish-spoken market (Peru), do you have support in Spanish too?

Cha's Organics

2021-05-20

Canada

I have a trouble with an account of a customer, and Jerrah helped me to fix it, explanations were clear, and Jerrah was really reactive. One of my best customer service experience! THANK YOU

I've had two agents help me, Jerrah and one other person. Very beneficial thanks. They were able to help with the module popup, links and other questions I had

super helpful and friendly chat support! hopeful that the app will help me gain customers and loyalty!

Super helpful, thank you for everything Jerrah! Take it easy my friend! Time to go on vacation and drink a mimosa!

Great Customer support! Thanks Ritchie for answering all of my concers. Thank you! Download this app now!

Thank you to JV who always helps me combine/transfer different customer accounts! They go above and beyond :)

I like the app its easy to use, only reason i havent given 5 stars is once i worked out how to connect klaviyo i saw thats $250 a month, were on silver so have to go to next package to integrate with marketing apps, bit of a high cost there guys.... Update Looked in help on how to see actual subscribers, the help page directs to a dead 404 error, not great, so googled how to find, it doesnt seem possible, says look for recent customers card, ive been through every tab its not there!!!

Our customers love the Rewards Program and the online support is fantastic. Thank you Jerrah for the help!

Winky Lux

2021-04-27

United States

Quick, efficient, understanding, and helpful! I couldn't ask for better support. Thank you, Glenn! Yotpo is great.

I just installed this app, and I'm not sure if I'm going to continue with setup or not. I really like to use integrations, but I'm not going to pay $250 to integrate Klaviyo. I'll probably give it a go for a few days and see how my customers react, but there are other options. I hope the yotpo team considers adding some basic integrations into the Silver level otherwise I will likely use one of the other apps instead.

Team are really helpful in troubleshooting and getting us set up. Does what we need it to do for the most part!

Great Customer support! Especially Jerrah has been extremely helpful in answering to my concerns! Thank you

Richie was so so helpful with all my many questions about the refer a friend and how it worked! Thank you

Amazing customer support! the answer was fast an easy to understand they also included extra information.

Customer support is def on point! Only 4 stars because a lot of features I wanted to test are in the higher plans. But the app is great.

The support team is very helpful! I was trying to get the referral program set up correctly and they sent me a screencast video explaining how to change the settings and followed up to make sure I got my problem resolved.

Love this app and the quick support! It makes a lot of difference in terms of getting technical answers responded to at a faster pace than submitting a ticket via email. Great feature!

Amazing App! It has so many features that makes to build a nice loyalty program on any website. Great job!

Jerrah was incredibly helpful in figuring out why I couldn't get the FAQ formatting to work. He fixed the problem for me quickly and the page looks great! Appreciate how quickly and efficiently he was able to assist me.

I just started using the app. I was having some difficulty in customizing some of the features and when I reached out the service was very fast and they helped me solve my issues. Thanks so much for your help.

Ritchie in chat support was so responsive and helpful in getting this app set up onto our store after we already had account with the Reviews & Ratings program. Truly made the process easy and quick!

Ritchie was great to work with. I was having a problem with finding the correct information for our referral. He helped with my referral program issue.