Reviews for Yotpo Email Marketing & SMS

SMSBump is a Joke. Attentive Mobile and PostScript are lightyears ahead of this app. When it first became popular in 2018/19 it made sense to use but if you're a serious business owner who wants to grow the business for the long haul with a state-of-the-art SMS partner - go for the other two. The way they collect subscribers is so clean, their split testing features make sure you are sending out optimized campaigns, and their support is on another level - specifically the Attentive White Glove team. SMSBump did not work on day 1 because apparently the account was blocked from sending messages to USA phone numbers lol, so without exaggerating, the app is literally USELESS and a waste of time + revenue. Im standing by to see if their team is actually going to do something or if I'm just going to be given the runaround

I recommed this app. It really grew my business and i love the fact that i can reply to texts from my customers

Quin was great with the customer service. Have not had a lot of use with the app just yet but has a good interface

Great Company, they simply deliver. it's a must-have app for all Shopify store owners this will boost your AOV and abandoned carts

Iven was very helpful with my questions on initial set up and he helped me with articles and instructions. Loved SMS Bump!

I like that there is a free version of this app available. I was assisted by Marnie in the support chat today. She responded to my initial chat quickly and she was accommodating in her responses. She even sent screenshots which helped a lot.

Been using this app for a while. Even though we haven't explored it fully and had any successful hits on email campaigns, this one comes at the top of the list for the app interface. Wish there is an export button to download the data instead of raising a support ticket. What stands out is their support service. The support team is Awesome! They always make sure to get our queries resolved. Both Aleksandar and Simeon were very kind and resolved our queries. Sorry if we missed out on any names; they're a bunch of friendly support teams that we can always rely upon. We liked the support service more than the app itself :)

PureGlow

2022-12-30

Romania

Marnie was awesome and friendly, great experience , fast problem solver.

Djan and his colleagues are always kind and available for any explanation. Excellent customer care, it really mean a lot to the app rating

Setting up and getting started with SMS has been so easy. Especially with Gen's help. I look forward to lots of sales through the use of this app.

Super!! Joann C was very kind and helped me with everything I needed. I appreciate the promptness and good mood he conveyed to me!

Marnie was quick to respond, friendly and supportive. Appreciate the help and would recommend for others to give them a try.

i think the service was really good and the customer service is absolutely perfect and i hope we doing a good business together and those who were helping me marnie , jhaon

Really helpfull, thank you very much! I need help for validation of the acccount and have helped me a lot

My experience with the customer service was fantastic specially with PL they did a great job and helped me with a problem i had !!

Pl was a great help i wouldnt have been able to get going without their help. i really appreciate ut as i wouldve been stuck on this dilemma for days

Super service client et très bonne application marketing. J'avais eu un soucis avec la balance de mon ancienne boutique que je voulais transférer sur ma nouvelle boutique et voilà chose faite, c'est top. Merci PL et merci SMS Bump.

Excellent customer service from PL with helping me finalise the set up of SMSBump. Easy, efficient and most of all friendly service. Love my interaction with PL. 5 stars!!!

The yotpo smsbump customer service is quick and very helpful. They answer in no time and guide you through each step

Iven helped me out tremendously! Thank you once again for all the help and time invested in my problem!

App is easy to use, and easily connected to my Shopify store. Customer Service was also friendly, fast and helped me through my account upgrade.

My customer service girl went above and beyond for me. I was not exactly certain with what I was doing but she made sure that everything that I was doing was done correctly. Thank you "PL" for everything!!!!!!

With the help and patience from Fhoel with chat support, I was able to easily understand and start using the app within no time. I definitely recommend installing this SMS Marketing & Email app.

Great experience,they help me a lot,they have great support like Quin and many others.

PL Help me so much when my store was blocked! I really appreciate his help. I was kind of getting frustrated but the problem is solve thank you pl!!!!