Reviews for Wholesale Pricing Discount B2B

Very responsive group that will hop on a call to help you figure out any customizations or issues you may have.

This is an excellent app for our business that needed separate individual variant wholesale and trade account pricing. The support team is quick to resolve any issues and even help bespoke the client experience when needed. They truly care about their customer base.

Terrible Support and Unresolved Issues The support team is extremely slow, taking 1-2 days to respond, and each time a new agent starts the process over, creating a loop of 1-2 working days. They focus on the app's limitations rather than helping. We faced major issues integrating our translation app, and they offered no solutions or alternatives. The support team is so unhelpful that it makes you not want to contact them for anything. Highly disappointed.

Overall, the app has been good for us. We also use their Wholesale Order Form app in addition which is the best way to make things work for our needs. We have faced a couple of hurdles, but their team is fast to act and the quality of work is solid. Between our entire website being functional for retail and wholesale and their bulk ordering app for larger wholesale customers, it is a great combination for businesses with a lot of SKUs that want an automated system that works consistently. Our wholesale customers don't have issues and the nominal coding issues we have faced have been resolved quickly and satisfactorily.

Wren and James

2024-05-18

United States

Great to work with! Great app, thank you!

EXCELLENT customer service! They stayed on the phone with me for a while explaining things and even customized a bunch of things for me - very quickly - for free. The app has alot of great features and is great for what we wanted.

The support is very accommodating and their integration is quick. They are good with their terms and helps us with the process requirement we have.This app is the perfect tool for integrating retail and wholesale into one Shopify store. We could not be more pleased with the outcome and their excellent

This company makes some good apps and just as important they support their users with friendly and reliable support.

Incredible service and really easy to use, would recommend to anyone looking to create a separate sales platform for wholesale that integrates seamlessly with your existing website.

Good concept but didn't work for us. We needed discounted pricing based on volume of multiple different products, ie 10 of a, 10 of b, 10 of c = lowered price because you got 30 total. Much more complex than that but ultimately it didn't work for our needs.

Excellent app, does exactly what it says on tin. Had a slight issue with the checkout which was solved very quickly by the support/tech team. Highly recommended

Really want to recommend this app because support is very very good. definately app is also very good.

I had some issues with the app configuration, but the team were able to solve all my problems! I think the app is worth it for people who wants to build a B2B store! The only thing I think could be improve is to be able to create different tags with different payment terms. Right now, you can only have one customer tag that regroup all the payment terms.

Best wholesale app and best team to work with.

WPDB2B is exactly what we were looking for. Support is stellar and went above-and-beyond to accommodate our needs. Would highly recommend.

Excellent customer service! I changed to a new theme in which the wholesale pricing was not displaying properly. I contacted support and Wholesale Helper integrated the wholesale app to our new theme within six hours. It now works beautifully! This app is the perfect tool for integrating retail and wholesale into one Shopify store. We could not be more pleased with the outcome and their excellent customer service. Thank you!!!

Great app with great support, highly recommended!

First and foremost, I would like to sincerely thank the team responsible for this app and the developers. We have been using this app for over 2 years now, and it has had a significant impact on our company's sales. After trying out numerous wholesale apps and testing them, this app had the most features, and it had many of the features we desired. . [1. Dedicated wholesale section / B2B, B2C combined store] What stood out to me most was the ability to choose between two styles in this app, which I found only this app offered on Shopify. Originally, we utilized the B2B style, where all products on the existing collection page would immediately receive discounts upon logging in. However, during a major website overhaul, as the discount rates differed for retail and wholesale customers, we opted to switch to a dedicated wholesale section that only wholesale customers could see. The flexibility to switch styles was truly appreciated, as most wholesale apps do not offer this dual functionality. . [2. Features] The app allows separate customer management, provides volume discounts, and issues coupons. The sign-up form is also customizable. It was incredibly convenient to have all related features available with just this one app, without the need for separate downloads. . [3. Prompt feedback and customer service] The best aspect is the ability to call and inquire directly. Even when contacted via email, we received prompt responses and feedback. Recently, when an issue related to this app arose on our website, the manager and developer formed a team, engaged in an online meeting with me, quickly grasped the situation, and resolved the problem in real-time. Furthermore, they continuously followed up to ensure our website was functioning smoothly. I sincerely appreciate the swift customer service. . They made great efforts to accommodate our requests for various feature modifications and worked diligently to address them as quickly as possible. I am truly grateful.

Had an issue, turnaround time was fast, as was on point for projected solution 1-2 days. Happy customer!

The Wholesale Pricing Discount app has significantly improved our online retail service for wholesale clients. Prince handled our onboarding, while Shanna assisted with customizations. Shanna's customer service was quick and efficient, crucial for meeting our tight deadline. Overall, the app is user-friendly and superior to other wholesale apps, with exceptional support making it a valuable tool for streamlining wholesale operations.

Have been using the wholesale app for a little over two years now. It certainly has made life a lot easier having a portal where customers can directly place wholesale orders. Customer support has been great at assisting us when we run into any problems. They also found ways to make the app work for us even though we are using other apps that are not compatible with the wholesale app.

Customer service is always so so helpful and the app works how I need it to :)

We've had a bumpy road navigating from WooCommerce to Shopify, however Wholesale Helper has been great with support and directly reaching out to help us with some challenges switching our platforms. We use all three of the modules and it works well with our theme to provide a professional looking Wholesale store. Thanks to Seth and his team for making us a priority and getting the changes we needed into our production environment. Only reason not four stars is that we're still working on traffic, but that isn't WH- hope to see that improve in the near future.

Support is quick to respond to any issues that arise. They way our site is designed along with Wholesale Pricing app, we can cater to both Retail and Wholesale customers on the same site without having a special place for wholesalers to shop.

We use this app for the wholesale pricing and Net payment features and it seems like it is going to do the trick for us. The team implemented the app and was very quick to answer their support chat. Some of the best Tech support I have ever come across.