Reviews for Transcy: AI Language Translate

Great support AAAAA+++++ www.HHOFACTORY.com Great support AAAAA+++++ www.HHOFACTORY.com Great support AAAAA+++++ www.HHOFACTORY.com

great support and app! i was very satisfied with quick reply from support team and how they are able to implement the translations

Support has always been fantastic, the app has many options to get your store translated to every language.

Very helpful in setting up the app would highly recommend! We have tried other translation apps and they dont compare to this!

I recently had an outstanding customer service experience with Vani, she is professional and skilled in the area of customer service. Her commitment to resolving my issue promptly and efficiently, along with her proactive problem-solving approach, truly impressed me. She answered all my questions, and her knowledge, friendliness, and personalized recommendations showcased her dedication to customer satisfaction. Her flexibility and willingness to go the extra mile set her apart, really. Overall, I highly recommend Vani and Transcy: AI Language Translate for both its exceptional app and outstanding customer service. My best regards

Fast and easy translation app. Excellent customer service. Had some trouble with installing the switcher but Giselle helped installing ;)

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The support team is quick to respond and can help as best they can. they were respectful and helpful. The translations from english to chinese is not 100% for the free plan but it is a great app to have in your pocket to cater to different markets to start. You can upgrade to the premium plans for even better language rules and adaptations for how you want your translations to be

There were a few limitations wrt. 3rd party translations and currency displays. All in all a great app, easy to use and navigate. Quick response from support team is always a plus!

I often meet the needs of customers from various countries, so this app is very useful for me, especially their customer service Cris will patiently solve any questions, thank you very much for their service team

Excellent support to any question you may have about the app features. I'm impressed and looking forward to finalize the set up of the app. Many thank Violette for your great support!

The support from Transcy was so much better than most I have used, especially when I am only using the free version of the plugin at the moment.

Superbe équipe très réactive, très gentilles et qui résout tous mes soucis. Par contre certaines traductions ont dû être retraduites plusieurs fois alors que ça avaient déjà été fait. Sinon dans l'ensemble je suis contente.

A very helpful support team, I had a problem with the application and they help me very fast, I really appreciat and also the application is very useful

Bon suivi mais je n'ai pas encore terminé la traduction complète car il y a une phrase qui est encore en Français et le Switcher me semble gros sur mon site. On y travaille

Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet. Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.

Excellent customer service, the program works perfectly. We are not only satisfied, but also our customers

Excellent functionality and wonderful, helpful support. Very impressed with Transcy and all of the features offered.

I had avoided for years tranlsation apps as the the quality was so poor. Transcy offers such a great service with the combination of machine translating and a built in freelance service, which can be scheduled on a granular level.

Quick and great customer service from Jennifer. I had some questions and they answer right away even at 9pm. Use the service again and Alene did an amazing customer service. Quick and efficient person.

We had a great experience with this app. Easy to use and the support was really keen to help fast and conveniently all our questions/queries. Congratulations!

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience: 1. The function itself did not work & they are making misleading claim and obvious violation of advertising law - THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them. - CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated - SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app 2. The product experience is trash: - THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up. - POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done. 3. The only thing their customer support did was passively responding, lying or trying to passing the buck - EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question - ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times - ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers! ------------ Regarding the misleading reply from Trancy: 1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language 2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page 3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal? The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies

Polaris was very helpful, guide me through and solved all my issues, very fast in responding my emails. Thanks

Awesome support, and awesome app!! Since the first approach, I needed some additional help, and the people working especially Lewis were super helpful.

Very nice application and very nice experience with Nim, Quikly feedback, and nice integration on my store Alsothe application is easy to use I recommand it