Reviews for Transcy: AI Language Translate

Excellent support from Fanny. She got my issue resolved in 10 mins and was very proactive and provided clear instructions and understood my problem immediately. Many Thanks!! Great App.

excellent customer service ! Very quick to reply ! I am a very happy customer!

Great experience

Just use another app This app is too difficult to set up There is the hassle of having to partially translate the product, and the app also does not work.

Support client incroyable, très réactif, efficace et disponible à n'importe quel moment ! Application vraiment top, je recommande à 100% !

Great support!

Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io Regards, Jena Transcy by OneCommerce

Great customer service, Comei was the agent that helped me. I had many questions and things that i needed to be changed she did and she went over and above to help me solve all of my issues. great communication. thanks again

Customer service was of great help, a special thanks to Lee, quick with responses and gave really good tips

Royce fixed issue on real time, I am happy with the service given to me. Thank you again

Works really well and the customer support is amazing! Quick response and good help! :)

Just install the app to test it on the Growth plan. All the pages were translated well and the support was great.

good app and customer care, clara is very professional

I have yet to find a customer help service line experience that has run as smoothly and efficiently as the experience I hav just had with Giselle. She understood my request quickly and fixed it via coding even quicker. I'm blown away and oh so very happy!

Great service

I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months. Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous. Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own. When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site. All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future. In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!

Very clear and good support, always happy to help with any issue that might be.

The service was excellent

Hi there, I'm Kaylin from Transcy. Thanks so much for your rating We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

La aplicación es excelente y el servicio al cliente INCREIBLE. GRACIAS!!

Great and fast customer support (thank you Lewis). I've tested many many translation apps and this one is by far the best. The price is worth it !

I had an excellent experience with Nim from Transcy. She was incredibly helpful, addressing every concern I had regarding website translations with efficiency and expertise. Her support made the entire process smooth and worry-free. Highly recommended for anyone needing translation assistance!

Great customer service(I asked Ratih to help me). The app menu is also very easy to use.

Great support. The app works well. The support is super prompt and always available! you need to understand the way it thinks and than it becomes a great app. Still. I suggest to developers to add a general filter to find what you need to translate!

Très bonne application, support très réactif