Reviews for Transcy: AI Language Translate

Giselle was quick and effective. What a simple tool to add translation to our site. We have a new safety helmet good for biking and skateboarding.

Very helpfull support! They helped me very quick and made everything work

It works very good.

The support team is amazing and very helpful at all times.

Très pratique, assistance rapide !

Because it is very easy and the customer service is very nice and helpful and they solve the problem with all professionalism.

Hi there, Here's Oriana from Transcy. Thank you so much for your rating In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io Regards, Oriana Transcy by OneCommerce

great plugin .. great support awesome experience

Lee went out of his way to make sure he helped me thoroughly. Really good support! Thank you so much.

Très bon support Polaris à était super avec moi 24h sur 24h. Je recommande l'applis elle es top

Awesome. You have really resolved all my queries and issues in a very smooth way. Thank you.

MERCI ELEANOR POUR SA MAITRISE DU SUJET ET SONT PROFESSIONNALISME; BRAVO A TOUTES LEQUIPE SUPERBE APPLIS

A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.

Sehr gute Beratung. Freundlich und sehr guter Support duch Bo. Sehr geduldig, schnelle, gute Lösung und flexibel. Vielen Dank! Kann ich guten Gewissens weiterempfehlen.

Technical support at a very high level! Always in touch, they solve any problem!

Support is always willing to help. App has many customizable features.

Great customer service I was facing some difficulties but my enquiries have been answered and resolved thanks to the help of Joyce! appreciate all the patience and help indeed!

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident. The customer support is downright atrocious. I implore you all to steer clear of this app. It's an absolute waste of money and time, and an exercise in sheer disappointment

Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin access to be able to edit my markets, I explained multiple times that I was not going to give said access as it would be in breach of customer data legislation and would expose my customer data to a third party (they were requesting orders access). The support team ignored my explaination and kept saying that this was going to be the only way to fix the issue. As we weren't making any progress and the support team insisted on getting me to grant them access to my customer data, I asked for a refund. Then I was told that as per their t&cs, if I refused to give "staff account" access that would be against their refund policy and therefore I couldn't get a refund. I explained that I shouldn't find myself in the position of breaching data law in order to be compliant with their policies but again that fell on deaf ears. Through their behaviour they've shown how little they care about data security so I wouldn't recommend this app to anybody. Besides, the refund request is now "being assessed", I doubt I'll ever see the money again. Waste of time.

Sereena from the support team was very helpful and answered all my questions in a very short time! Thanks for that, now all is solved (for now)! :)

great service and app works very well

Very good customer service, after some issues, the technician Giselle provided very effective help and the processing speed was very fast!!

Great customer service, Lee was very helpful!

Good work and helpfull!! The best service i ever seen!

Lee,Giselleありがとう。 このアプリを使い始めたばかりですが素晴らしいホスピタリティに感動しました。 これからも使っていきたいです。