Reviews for Tidio Live Chat & AI Chatbots

We have been using this app for around a year. It has a lot of functionality and provides a direct channel to communicate with the customers. https://minimepreloved.com.au/

Ottima app, molto intuitiva e semplice da installare. Assistenza impeccabile, disponibilità a 100%, molto consigliata !!!

The app has very simple and elegant design. It by far one of the best additions to our store. There are so many ways to customize functionality to fit your needs. Also the mobile app is fully featured (we run a lot of your business from our phones). We were missing notifications on competitive platforms. The customer support is crazy good. I mean stupid good. I really wish that you could get this kind of responsiveness and knowledge from my other vendors. Thank you TIDO for all that you do!!!!

Installed Tidio to increase customer engagement, and only after a few hours of being active we have collected a number of customer email addresses. Looking forward to upgrading to access more features, and seeing higher conversion rates.

We've tried a number of different chat applications, help desk and CX management tools. I really like Tidio more than the others. The UI is top notch, the bot feature is great, the integrations work well and the pricing is reasonable.

We can't say enough great things about this app. It is easy to use, especially the app. Highly recommend.

I love this app! It was recommended to me by our web designer. We used it for about two months and then I had some customization I wanted to add after becoming familiar with it. The chat app on the Tidio page helped me create a custom response bot for when I was unavailable and even helped me set up a Zapier Zap to send responses directly to my email. Amazing!

Best live chat and chatbot app for Shopify. It's amazing what it does to conversion rates! I use it on my shop https://mybeddy.com/ and couldn't be happier. It's simple to set up and there's even an inbuilt live support chat in the app, so it's super easy to reach their incredibly helpful support team. Free plan is great for stores that are starting out and once you build up some traffic upgrade to a paid plan is well worth it! Go Tidio! :)

Bijou Candles

2020-01-28

United States

I think this is the best live chat app out there. It's super streamlined and easy to use. It has really helped us up our customer service game.

We have just installed Tidio and so far so good. The app looks good on my website and I particularly like the easily accessible support, which is very good. They use their own product and that helps to make me confident the app will work for us. The only thing that I am not 100% happy with is having to pay extra for chat bots, which I feel should be part of the service and leaves a bit of a bad taste in my mouth.

Excellent app! 5* because it is extremely comprehensive. We can chat anywhere with the phone app meaning I can go walk the dog and still be there to help our customer. The support I have received so far has been prompt and engaging, cannot fault that. 2 suggestions for developer 1. Where we can see what users are typing on the screen before they submit each message is great, but there should be confirmation to say that each message has actually been submitted. Embarrassing if you think they have submitted their message and you respond to it before they have actually submitted it. 2. Please add the ability to have bots trigger other bots to improve on site automation.

SO on one hand the app is perfect in the sense of style, you can fully customize it and it integrates SOO easy into your website Another aspect is it functions amazing and has tons of different features that become more useful the bigger your business gets Don't even get me started on their customer service they help not only with their app but practically anything else you want YES I highly highly recommend getting this app!

Great app! Exactly what I was looking for. Easy to set up and use, and lots of added features and benefits.

Good app, easy to use and to custom and we love the free version to test on few carts. The french version is also well translated.

Amazing customer service! I hope you'll extend your service to other languages than English. The product is also very good

Stop looking for other chat apps, TIDIO Live chat is what you NEED for your webshop. Martin from the Support team helped me instantly with customization and general questions. TIDIO Live Chat has a mobile app too, to answer questions of my customers anywhere on the planet (Android & iOS). Thanks guys, you are AMAZING!

It was very simple to install and we reached out to customer service (via chat) for what we thought was an issue but turned out to be user error (on our side)...They were very nice and very responsive. Very much a refreshing change to how chats normally go.

Great customer support! This is crucial for our industry, as on those apps our business is based on. good to know you will have their instant support if st goes wrong

I am still using the free version and it is really cool and I recommend it. It has many beautiful perks. It specifies for you visitors who are on your site, from which country they are and in which section they navigate the site. It is really great and I love it so much. Thanks to the developers info@sweet-myhome.com

AMAZING. What more can I say. This is simply the industry standard if it comes to chat bots. Their support is amazing as well. The best you’ll find. Really, don’t waste your time and just get this app for your online shop. They don’t pay me to write this :) Very simple and professional user interface. Live support super fast and friendly. Martin, Kamil they are awesome! Will definitely upgrade and recommend to others. The free version gives you enough room to grow as a start up business. Thanks so much!

What can I say, installed the app, set it up and within the first 24 hours we had almost £2000 in sales resulting from the live chat. Worth every penny, first impressions a superb app!!

Muy buena aplicacion y practica, se ve y se siente muy profesional,la recomiendo a todos. Gracias a todo el equipo.

Great chat app. I have tried a few and had loads of glitches. This one works seamlessly, the support team are really responsive and helpful, and theres lots of easy suggestions for things you can do to increase sales. Of course, just being able to chat to them in real-time is the best sales method of all! Thanks Tidio!

Easy to install, with no problems. I tested it out and it worked great! It was very easy to understand the interface, and easy to create bots for answering basic questions. Exactly what I needed, an all-around great app.

Amazing! First day with my site live and a customer just told me they purchased BECAUSE OF my quick response. He is ditching his chat program and getting Tidio.