Reviews for Tidio Live Chat & AI Chatbots

Using for a couple of days and it sure is a seamless experience. Jan help us setting up the right settings for our needs. Thank you guys!

The app is intuitive and easy to learn. I can easily set up a few chat bots that displays on different pages. The mobile app that goes with it makes it easy to answer customer queries on the run. There seem to be more functions for me to discover, but it has been great so far.

They always respond quickly and clearly when we ask some questions to the support center on the chat bot.

The app and support have been wonderful, only complaint is I do find some glitches or confusion when dealing with other sources such as Facebook. But probably just user error, thus no need to take stars off.

Good app, very good support! It helps us with our business. Easy to set up different chatbot automations. Thanks a lot.

I love Tidio. I'm solo on customer support online, and using their tool allows me to handle customer requests from all my devices no matter where I am. I've set up a number of chatbots (premium feature) to handle FAQ and situations where customers just need a little extra guidance, but it's generally the same set of questions about pickups, wholesale or custom products. When there are a lot of customers shopping, this takes the pressure off an lets me focus on the ones who need specific help making their purchase. Being able to see what pages customers have visited and see their questions as they type them (both premium features that are worth it), make providing support much faster and easier. I'm also really happy with the level of support Tidio's team provides. They've been very responsive and helpful.

Easy to use and it does help to some sales on the backend with the chat bots. The support team is amazing and responds really fast. If you're looking for chatbot automation, look no further!

The best and only chat i will use on all of my sites and clients! The chat bots are an absolute game changer IF YOU PUT IN THE WORK TO SET THEM UP WELL, THEY ARE THE MOST VALUABLE ASSET

An reactive and processionnal team ! I use this application not so long time but evething is ok for me. You can go !

Really impressed with the amount of engagement from customers. Much better than a pop up for collecting email addresses and giving out discount codes.

Utilicé esta app y me ha funcionado de maravillas, solucionó el problema con carritos abandonados a demás de que ha sido muy útil para lograr ventas en mi tienda online. El servicio al cliente por chat super efectivo

I believe I use this app more than any other. It is very easy to use and if there is a problem they have been quick to respond.

It's been good in generating upsell and abandoned carts! Awesome quick response from customer service reps. Highly recommend.

We've been testing the app for a couple of weeks and got some many questions coming through that helped us drive orders. Now testing the bots. Also worth saying, Tidio customer service is amazing too. Definitely worth a trying for your business

very good . customer service is amazing. had issues with my third party theme. they re coded it for me. amazing.

Excellent app, works fantastically even if your business is small and only uses the free plan. Still feature-rich, and reasonable rates for increasing your plan for more services. Also prompt and friendly customer support! Definitely one of the best value and user friendly apps we use.

The support staff is ready and willing to help with all your concerns. And I have seen this application in action on a couple of other shopify stores out there and it’s looks professional and good. They also offer flexibility in terms of plans and pricing. The only issue for me was that the application appeared to have a glitch but it turns out I just needed to clear the browser. Support explained it to me, thanks.

Hands down the best support ever. The easiest app to download and set up and I appreciated the fact they offer a free version which is sweet and nice for small business who just started. I recommend this app to anyone who wants 5 star service, and an easy use app.

GREAT APP, GREAT SUPPORTER, BEST CHOICE ABOUT LIVE CHAT & CHATBOTS This app is simple, beautiful and accurate. The fee is also cheap. I recommend this to you.

So far, great. Saved me a huge order when Shopify stalled an order. Shopify could not see the order but I could see what was in their cart with Tidio. The shopper had been ordering for 3 hours!

Great app and very efficient customer service! The guy was very patient and helped me to install the application on my store.

We love the app! We're using the free version and everything we need is possible. One of the few apps with live chat and they really do respond immediately. Support is very kind and helpful.

Wow! this app is incredible. Very will built, comprehensive and easy. The support is immediate and they resolve technical issues very quickly. High Recommend!

I love this app. it's convenient and help to improve your conversion rate, and also, the exceptionally good service from Jakub.

It is a great app but I had canceled the recurring charge from their tido live chat on September 8th 2021. On September 19th they charged me anyway for a service I had canceled. I would like for someone to reach out to me and refund my money please and thank you.