Reviews for Tidio Live Chat & AI Chatbots

This app has been extremely easy to use, not only for myself but my customers. I love the option to be able to use it on the computer as well as through the app. That makes it very easily accessible in the office or on the go. There have been a couple of times I had questions about a unique situation, and the customer service reps were VERY helpful. I highly recommend Tidio!

very useful，This makes it more convenient for me to use，And the customer service is also very enthusiastic

a Chat icon can be customized on the page as needed. Fast and helpful support! Enjoying the app so far!

I like a lot of the features of this app, however, I have been having issues with chats not appearing on the desktop. Chats do not appear until several hours later. These issues have been replicated on Mac, PC, and iPhone. We have tried all the obvious things to curtail this issue but have had no luck as it keeps happing intermittently. Support has been less than helpful to the point we are now looking for a better chat solution we can trust is working. This is a great service but they need better support, they are slow to respond and so far have not been helpful at all. I have screenshots of 15+ times where we left a customer hanging in the wind because the app didn't display on the phone or mac or PC. This is bad for business and I wish the Tidio support would take these issues more seriously.

Really simple and effective chat system. We use the free edition for live chat only and it is perfect for our needs. We have previously tested the auto chat bot system to prompt users to sign up for the mailing list and similar and it's really effective, though too expensive for our small budget sadly. Highly recommended anyway.

Best app I've ever had the pleasure of voluntarily paying for. It's simple to learn and use, allows me to get as creative as I want with the chatbots and leaves a great impression on my site visitors. When i contacted customer support for questions on functionalities between paid for plans, they were very proactive and offered me tons of information (I'm sorry I closed the tab before I caught their name, but they were very helpful!)

Great, solved all the problems of online chat, and the Tidio team is very willing to help you solve any problems, I wholeheartedly recommend it to you!

I love Tidio. It's simple, it works, and I can schedule my available hours. It also forwards to my email platform when I'm not available. I've set it up on three websites that all go to my one chat box, so I can deal with Europe and USA at the same time. Absolutely wonderful documentation and support. Highly recommended.

Amazing customer service. Ian is very helpful in advising me about how to change the email address for my account.

I love Tidio. It's simple, it works, Great Customer Support. It also forwards to my email platform when I'm not available. Highly recommended.

Great customer service! Thank you for the quick help! Can recommend this app for sure! Happy Customers :)

Ponderlily

2021-11-26

United Kingdom

Excellent customer support. I had a question and not only was Veronika super patient with me but her explanation came complete with screen recording for the less tech-savvy, like me!

Great support team. Any ideas I have, I run them by the team and they're always there to help. The upgraded feature of being able to see what customers are typing, really gives us an advantage to answering customer questions faster. And fast support is what customers need.

Great app for online customer chat! Super easy to use and they even have a mobile app. Also really efficient customer support. Must recommend for any shopify store.

Its been extremely great connecting with our guests on Tidio and also the customer support has been wonderful. Dominika went above and beyond to help me achieve my goal

Best customer service and love all the features it has, you can make really good automatizations for your customers.

this app has been helpful and is super interactive with customers. i also love that i can have the app on my phone and be in direct contact with a customer who reaches out.

Great app that gives you a lot of insight into how to serve customers digitally. They have very fast, capable help agents on their live chat as well. Love being able to track customer's browsing history, initiate conversations, and integrate social media.

Awesome app and amazing support team. They helped with everything I needed and gave perfect instructions and pictures on how to do it

Best app so far in both mobile and desktop technology, best support from their support agents, recommended app

I'm a newbie but it looks good works well thanks,..very professional on the front end..this review area seems a bit buggy though..thanks again

isuperb same day 1 got my 1st sale. fully automated, easy to use, real time tracking, custom bot one of best feature, email marketing also good option to communicate with customers even good for ROI over all i had very good experience

Nice app! The support team is awesome and responsive. Will upgrade my plan very soon. Thanks Tido. :D

J'utilise TIDIO tous les jours sur mes sites de vente en ligne. J'en suis très satisfait je le recommande, il est facile d'accès et très pertinent. Il me perd de rester en ligne avec mes clients.

I'm using this app to interact more with customers via chat and email campaigns. Very easy to use and really appreciate the support.