Reviews for Tidio Live Chat & AI Chatbots

This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)

I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.

Amazing app with wonderful support. I think it is the best online chat system on the market now. keep it up.

Great product with excellent service. Would recommend to anyone who needs an online service chat app.

Great app! I like it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Have been using this app for almost an year... now suddenly the option to send products directly from the chat have been removed from the free plan. Absolutely disappointed.

The app does exactly what is says it does. Plug and play - it's easy the configuration is very self-intuitive. The design is clean and looks good online unlike other apps.

They take customer service to the next level. Highly recommended. Don't run your business without it.

Easy to use and easy access to technical support. Seems they never sleep and are always accessible. Will definitely upgrade to paid version.

Really great customer support when we needed to organize a new project. The agent was patient and kind :)

j'ai utilisé cette application et c'est une appli magnifique je l'aime vraiment beaucoup je recommande très vivement

Tidio is great honestly. It's easy to use, clean navigation, and their support has always been on point so far! Thank you Tidio!

I can't find any really people for customer support anymore, when i meeting some questions what i can do just delete it, really stupid design

The chatbot saves us A BUNCH of time. We have cut our customer support load in half. Also the integration to see order status and delivery information is amazing.

Unfortunately app was very confusing to setup. Since i already done the the free trial couple years ago i decided to pay the full plan, almost $50 dollars /month. I wanted to start a new chat, from zero but customer support was confusing. different answers every time i talked to someone. so i decided to cancel and because the app didnt have features i needed and was confusing, so i had to cancel it. Dominika from customer support promised me that I was going to receive full refund (tried to make the app work for 5 days and no success). Its been over 2 months , sent her few emails and no response. I will have to call my credit card to get money back, unfortunately i do not recommend this app to anyone.

My store is just getting started but I used the chat to better understand the workings of the application. The operator, Anna, was extremely knowledgeable about how things were supposed to be setup and the best way to accomplish that. I was extremely satisfied with her instructions and advice!

C'est incroyable, merci beaucoup pour cette application ! En espérant qu'à la fin de ma période d'essai de 7 jours, je garde quelques fonctions que j'ai actuellement.

Awesome interface, buttons, and navigation. It was easy to create a chat bot and insert the flow which we wanted.

I am using this app to increase customer engagement on our website and integrate our messages from Instagram. It's awesome to have all of our messages in one place and to get notifications for my business without mixing it with my personal accounts. It's also great to see what customers are looking at.

Not working, only want to know your personal information email, address, phone. Also Tidio want to know same information of all your customers((

The chat support is really helpful! And the agent is really nice, especially Daniel!! The app helps my shopify!

Fast and excellent service. No hassle! It was super easy to set up and to modify once in place and support couldn't be better.

Really good! It works perfectly and the support people are kind and helpful. We use in our website to have a better attendance to our customer, so it make us really satisfied.

Best ever conversation app for shopify store. I use this for my store and getting more messages from customers.

The app is amazing, exactly what I needed for the website compared to another which I installed and straightaway deleted! It is easy to use, and looks smart. To tailor the app, eg colours, logos etc, to suit the website needs, is also a bonus! Also when I needed help, the customer support team were very efficient, helpful and understanding. Thanks Team Tidio!