Reviews for Tidio Live Chat & AI Chatbots

Very nice app. I will find someone to configure it perfectly for me, I feel this app has excellent potential for my business. Thank you!

Great app, I had a couple of issues which were not Tidio's fault or issue and Martin from support went above and beyond and fixed my issue.

I needed to know how to remove the Tidio chat from my password page as I am yet to launch my business. Martin was super efficient in helping me out and within 30 seconds was able to navigate me to the right place to do so! What a great app!

It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed

很棒，很不错，服务态度也非常好。 使用感很不错，售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐

Le service à la clientelle est vraiment bien! J'ai pu parler avec quelqu'un et ils ont répondu à mes question en quelques minutes.

I was having a little difficulty figuring operating this app. I contact Tidio chat support and their response time was extremely quick. Ian was very helpful. Thank you

I couldnt make Tidio run correctly and ask the support team for help. Ana is very kind and spend long time to help me. Great Tidio!

LOVE THIS APP, love how u can integrate it on the phone and mac app so you never miss a message.. can also hook it up with email and fb messanger.. all while is 100% free ? WOW .

Amazing! Such an easy set up really impressed with the features all round! I'd highly recommend & they even offer it free!

1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores. 2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good. 3. this item is well received!

Support has been very helpful - I will use this app and think this will higher my conversion rate for a good bit!

Great App, And very good support team. Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.

River Organics

2022-06-17

United States

Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner

The customer service is very quick. Texted a representative in the chat box on their website, and they had someone fixing my issue right away. It was resolved in about two minutes .

Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended

I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.

BougeRV

2022-06-13

China

Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.

Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!

I use this app for customer service. This really helps me with the support of my customers. Their support is great too. I have been able to get set up with no problem and get assistance on everything that I've needed help with.

App works well. Really good intergration to ensure easy to use and have on hand to respond to customers. I actually had an issue with my speed score, thought I'd speak to Tidio thinking it might be the widget (it wasn't) but a guy called Martin on their chat did a full test on our site and gave me a breakdown of what's slowing us down! Really insightful and over and above what I would have expected!

great support, great app, it's helping me a lot to get a connection with my customers through my website

I was doing a test run, I really liked how it has this alerting pop up sound, in a pleasant tone. It works perfectly fine and can be integrated into your facebook and instagram sales, so communication can be done in one setting.

Great help, easy to get along with. Effective and quick. And that's what you need in tech support, so thank you.

veloce e rapido, se fosse anche in italiano sarebbe ancora meglio ma sicuramente ci arriveranno presto