Reviews for Spocket: USA & EU Dropshipping

Support team is great, verified suppliers ensures better quality for the customers and less returns.

This is an update on an earlier review I left expressing my dissatisfaction with spocket. After my last review, the customer care team reached out to me and the issue I had was resolved satisfactorily. I am happy with the resolution and the customer service I received. Professional, prompt and efficient. Looking forward to a good future with spocket. I am.hapy with the service.

I used this app to help me with my Dropshipping store. The customer service representatives are great and very helpful. Whenever you have a problem with your order, just contact them and they will respond immediately. I would like to mention specifically Erwin who helped me on all of my issues. He is very responsive, detail-oriented and fun to chat with. Kudos to you Erwin!

The first thing i've test is the customer support. I've tried to add a certain product into my shopify site to no avail. Hence, contacted the customer support and it got back to me fast and that is important for us. Although, i expected the responds to be within 8 to 12 hours. Well done!!

It help me and they responded quick with every answer. It really help me out a lot getting all of the answers that I needed.

I think they are great!!! The items are very nice. Looking forward for sessions to come. Always friendly and helpful. Thank you Spocket!!!

I love that you can get so many products that ship from the US. The selection of items is good, but there are some items I'd like to sell that I can't find on the app, however. So a bigger selection of products would be awesome. Other than that, the app is very helpful. Most of my store items come from Spocket. I still haven't sold anything from Spocket yet, so I can't give any details on the ordering and shipping process yet.

Very Impressed with the team at Spocket, not only do they have a huge variety to get your E-commerce store up an running. The support they provide is amazing. They go above and beyond to make sure any questions or concerns you have are answered. They genuinely care about the success of your store and they will be there help you achieve that every step along the way.

This is the first dropshipping app I've tried and I'm so glad I didn't give up after a few tries because Spocket has made it so easy to dropship US products! I am looking forward to work with Spocket longer.

I used this app to help me find products within the United States so i can get fast shipping to my customers along with being able to pick from only high quality products.

Great products at a fair price. No complaints from me at the moment.

I love the account manager! Real time virtual assistance is phenomenal! Product editing could be a little easier, like adding a link to be able to make products available to facebook and IG while in the Spocket editing. Emails should be sent to alert us that items are still in the cart and awaiting purchase for processing in case we miss the check out button (like I did). That's all for now...

It's great because it has suppliers who can fulfill and ship the items within a short period of time which reduces customers anxiety! The app is easy to use and customer service is awesome! You don't have to crack your head for product description because the basic description provided by the suppliers are already well written. Most of the images (of the products) are also clear and high quality. It has reduced my time editing product photos and description tremendously! I'd however like to suggest if the suppliers could provide a variety of images i.e. photos of actual people wearing the product, and the product from a few different angles.

Items get fulfilled fast and easy. Customer services are also great they answer quickly. Great app!

it is easy to use and I like that the company reaches out to you and ask your opinions. I would recommend them to anyone.

A little bit of a bumpy start but I have to say that they turned it around for us! We had a couple supplier issues and the support team jumped right in and resolved the issues VERY fast. So far so good!

There are many high quality suppliers, very transparent shipping pricing comparing to other platforms. Spocket support is just amazing, very helpful and responsive. I miss the feature of monthly invoicing for products purchased (for my accounting). Rare platform can provide this, but I think it would be a distinctive feature of Spocket for EU stores, since all of us need the cost of sales invoicing to be in place for accounting purposes.

Don't Install this app !!!!!! Old products and don't refund if you buy premium plan. Can't Change/Cancel Subscription

Since I wrote my initial 1 star review, I have received several calls from Andi who asserts that the team is diligently working to resolve the cited issues. she seems to really care about the app's performance. Based on these conversations I am adding 2 stars and removing my initial review to give the team an opportunity to rectify the matters I cited.

Excellent customer service that is knowledgeable and super helpful. The items are easy to upload to your site. I just wished they had more items to sell. I love it as a great substitute to Oberlo.

Unfortunately I have tried Spocket for several months and even paid in full for the Premium services. However, about 90% of my test orders and real orders came back as unable to be fulfilled by the suppliers because they had dropped that particular product. This information is NOT updated accurately by either the suppliers or Spocket, or these “premium” suppliers are not properly vetted. DO NOT USE this service if you want to be able to rely on the dropshipping products offered. Trying to save someone else the money and time that I wasted.

The concept is wonderful. The interface is easy to use. The support is great. The suppliers are from the US to w/c I can confirm after placing a bunch of orders via their app. By the way, I used this for my old store and will use it for my new one. My store concept is illuminating life with wonderful finds/items/products.

We only just started using Spocket, we have been very pleased so far. The prices are very reasonable, the products are of a good quality, there's a healthy variety and quantity, and having just spent a while chatting with their customer support team, they have a good customer support structure. My only qualms are they need to ensure the suppliers themselves use a variations naming convention that makes sense.

I tried to use this app. And I suggest everyone NOT TO USE THIS APP AND BE CAREFUL. I add some items (which should be shipped from US) from this app into my shopify store. After I sold some of those those items I saw that supplier doesnt really ship from US but ships from China. My customer saw this too and asked me for refund and told me she wont ever buy from my store again.. I asked spocket "support" to solve this problem but the only answer I am getting from them every single day is that they "are sorry" about this. I dont really understand how can Shopify approve such a frauds.. I really DO NOT recommend this app.

Really love Spocket! Very easy to use and perfect for newbies like me. Highly recommended! Customer support is also A+++!