Reviews for Spocket: USA & EU Dropshipping

Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.

A great app to have if you are interested in changing your products frequently. Spocket is in endless supply of trending easy to sell products.

This app is great, it has quality products and the prices are decent. I use this app for dropshipping.

This is by far the only app I've ever considered paying for. Great customer service - real people on the other end! Love this app

Spocket is one of the best apps in the industry, its really easy to use, they have a variety of products and suppliers and besides that they have a great customer service.

Not enough quality products and does NOT compare to Aliexpress. I also fail to see why anyone would pay to use a dropshipper when most of them give this service for free.

Low quality products, low quality images, and silent upgrades are waiting for you in the corner when the trial ends. If you are trying to build a serious store, this place is not for you.

This is the best dropshipping app I've used, so far! I am really new to this, so it is important that I have quality customer service, backing us; the team at Spocket exemplifies this. I love the UI and sorting features, which help to select US-based suppliers, so our customers don't have to wait for long shipping times. We haven't made a sale yet, but I'm confident in their customer service, when I need them. FIVE stars!

At first, I did have some concerns about a charge that was added on my account. I'm so happy that support helped me and resolved the issue for me. The only thing is that it took a moment to get to that point. After all, great products and I am a happy customer!

This app has very nice products in good quality and shipping time. Plenty of suppliers let you find your products. But I noticed that often quality of pictures is poor so it looked a bit poor in a store. also after descriptions is not full. no materials or size in description, and this is really important for customer.

I used this app because it helped my find good products from the US because I was looking for somewhere to get good shipping times.

I really like that there is a great app that allows shipping from US/EU/CAN. I am working to launch my store, but the app helps me feel confident that the products will sell!

The team answers swiftly always concern making sure the app is working I love Spocket easy to use and I am glad chose them.

HORRIBLE!! SCAM!! Out of 14 orders I've put in, about half of them we're cancelled a day later after they realized they don't actually have stock. Which is a bad impression for my customers and poor reflection on my site. They mask the suppliers with codes "brand" names but they are mostly all Chinese vendors who probably also have distributors the US, Canada, and UK. "Celeste" for example mostly carries SheIn styles but sells them for as much, and sometimes more than the actual SheIn website. I can't reach anyone for support because when I try Google tells me that it's not a private connection and hackers might try to steal my info. They also charge an INSANE amount of money for a barely working dropshipping system. This is a SCAM!!!

I am removing the App because I never moved the Plan I had in my old store to this new one. The support is very bad, you have to be saying things thousands of times. The clock that a client requested in Peru never arrived. They made the refund but made me lose several clients.

I used this app because it made building my store much easier. They answered my questions in a timely manner and provide a lot of resources to help get you started.

It's a great app.......but it's kinda shady to change the features of the packages AFTER the app is installed. The price for the Pro plan on the app state that you are still limited to only 25 regular products. But on their website it still says you can get up 250 products. Which is which??? uninstalling.....

this is my first time using spocket and i found some really nice items that i can sell. i gave them 5 stars because of the customer support i got. hopefully spocket will bring my success in my business

I use this app to find some of my products, Spocket is a GREAT app and the support is the GREATEST. I would recommend Spocket to anyone who wants Great products to sell. GREAT Support Team too!

Out of sync inventory management with shopify and suppliers, lost orders, poor supplier management, limited women's fashion products for US market with no product descriptions, extremely slow and ineffective customer service, inferior and cheap outsourced technical team that takes days to investigate and fix technical issues, and no escalation channel for urgent customer and live paid order/shipping issues. If you want to mess up your brand, hurt your revenue and push your customers away with embarassing situations on the orders, this is the dropshipping app to go for. We have spent thousands of dollars in marketing to draw customers and improve conversion rate, and as the orders have started coming through, we are facing challenges in almost every other order. We are giving this feedback so that the owner/management wake up and address their issues, compare their product with oberlo and other apps, make it better! They have potential, but have got lazy and over confident along the way. We have tried Oberlo, Spocket and other dropshipping apps, there is huge potential for new apps in the US dropshipping market to compete and grow. Smart dropshipping app creators should take the hint and build something nice for this market.

I strongly recommend Spocket 100%. The customer support is awesome. Irene is amazing. Every time I end up having a problem, she walks me through the situation. No need to be stressed doing business with Spocket. Go for it...

***WARNING*** This company uses deceptive techniques to entice customers to purchase an annual subscription. I made the mistake of purchasing the Pro subscription and choosing the annual billing option since it was more affordable with the false assumption that their 7-day "trial period" still applied. When I discovered that this app did not meet the needs of my business, I attempted to revert to the free plan and receive a refund, but was told by support that because I chose to pay for an annual subscription, no refund would be given. TL;DR - don't sign up for an annual plan and hope to get a refund, they will keep your money.

I've been using this app since I opened my online boutique back in March 2019. Not only do the US suppliers that I've worked with provide quality items with (usually) good shipping times, but the Spocket staff are amazing. They respond promptly, are super helpful, and have given the best customer service experience I've ever received online. Thank you to Kim, Irene, Andie and all the other awesome Spocket people!!!

Just wow! There were so many questions I had before I was going to start Dropshipping and Spocket made everything so much easier, their team is always there to help and guide you through any process. Also, one of my main concerns was that I did not want to sell bad quality products and I wanted reasonable shipping times, that is something you don't need to worry about using Spocket. This is honestly the option for most drop shippers. 10/10

I'm 100% new to dropshipping and was able to use this app to quite speedily stock my site with great items with very little fuss. The range of items is breathtaking, and the quality and options available (particularly of the Premium items) is very impressive. The customer service is very speedy and efficient, beyond helpful really. Whenever I've had questions they have been answered by the team without experiencing long frustrating delays. All in all I see no reason to use other providers. With everything I now have access to, why would I?