Reviews for Spocket: USA & EU Dropshipping

I wanted a clarification from Spocket on certain matters. I got an instant response. John who attended me didn't waste time, he was exceptionally professional and to the point, guiding me properly. I am profoundly satisfied with Spocket. God be with us, always. :-)

Love Spocket, especially the premium products! And, the support team has been great with helping me out a couple of times now.

This one looks promising with all things in place for dropshipping. Great pics, description, products, fast shipping and above all great support team. Can't ask for more Thank you

I use this app to source products for my website. It’s very professional and is awesome when helping online sites like mine that will only function well with dropshipping. The customer service is outstanding and they support you every step of the way.

All the distributors are selling at retail prices. I went to all the manufacture websites and i can buy the products from them cheaper then then Spoket

The products on this are so much more unique than everything else I've run across they carry items that are a little more on the high-end side which is what I'm looking for they do have something for every budget but they are definitely meeting my needs their customer service is outstanding! How's the concierge for more than 20 years I am absolutely a stickler for good customer service.companies a lot of companies have great products but the customer service is below sea level and I believe the customer service is part of the ambassador to the company!

The customer service is so very helpful and prompt when you need help. Nice quality products as well.

Spocket has proven to be fast and reliable so far and the customer service was on point. I plan to purchase the next higher plan soon. Thanks team.

Recieved my first order with spocket today. I didn't have my laptop with me, only with my phone...and I was in need of help fulfilling my first order. Spocket customer service was available through chat right away! With their help I was able to successfully place my shop's very first order!

Spocket has been pretty good so far. The Support is good, no problems so far, going to see where it takes me.

Spocket is brilliantly simple and an effective tool. loved that i could track down manufacturers in specific regions. Spockets customer service has also been superb!

Very fast, efficient, VERY HELPFUL support! And also many kinds of product that you can sell! ---HIGHLY RECOMMENDED---

Update: The cancellation process is a pain. I've been trying to cancel my subscription for three days! I keep getting excuses. Make it easy for customers to cancel on the app since you charge separately from Shopify. I've read other reviews about people being charged after they've cancelled and uninstalled the app. If I'm charged, I'm going to report as fraud. Make it easy for customers to cancel without having to talk to anyone. Update: Every time I use this app, there is always a technical issue. Customer service is quick to respond but they rarely offer a solution which isn't beneficial to me. I think the concept is great but they need to improve the technical issues and provide solutions instead of template answers. As an example, I imported over 50 products into my store and the images are in webpage format and not jpeg or png, which is a requirement for Shopify. They told me to delete all of the products and then reimport because of an issue with the code. I also pay someone to write product descriptions and their work would be deleted. I am definitely searching for other vendors and apps to use. I wouldn't rely on this app. ----------------------------------------------------------------------------------------------------------- The products are a bit pricey and not wholesale prices. I'm going to order samples and I like having that option. Customer service is quick and great! Spocket, however, lacks a lot of features to make the user experience much better and the team doesn't seem receptive to customer feedback. 1. Spocket doesn't have an option to unpublish. I have to make additional edits in Shopify and I don’t want customers to see an unfinished product. 2. There is no option to add products to multiple categories. 3. No option to add a sale or compare price. 4. I can’t see shipping times or other vendor information in the important list unless I search for each product. 5. All of the tags or keywords are auto-populated and most of the time I delete most because it doesn’t fit my store, brand or product. Extra time deleting instead of just letting me add only or select the ones I want. 6. Some text editing features are missing with font and I can’t add a table in the text area. This isn’t probably a big deal but great to have. 7. Add an option to apply the same pricing to all variants instead of pasting or typing in each field. 8. Bonus-see vendor information and ratings such as order accuracy and speed.

They make the life of retailers 3 times easier. The customer service is like nothing I have ever seen before, friendly and helpful.

This app is amazing! It cuts your work time in half when importing products to your store. If you're serious about your business, I will definitely recommend this app

Everything I selected for my site was “premium”, requiring a higher monthly rate. I tried to contact them and got a bot. I removed this app.

I want everyone to know this is the best drop ship app ive use so far. tried almost all the top ones but this sprocket is really making a difference for me. this gonna be my 2nd store at first i used woo with a diff app, didn't quite make it. i hope this time sprocket makes the difference

Love it.... Products coming from US, Canada and Europe. Process multiple samples orders and got them very fast. Thank you.

Pretty good solution. Needs better organization and filtering within the app of product lists (prior to publishing) as they are difficult to manage/sort. Also needs to force venders to offer a return policy as all the venders i've found so far don't allow returns.

This app is really a great help for my store. Thank you so much for the free trial!! Im really loving the premium feel and the easy navigation!

Spocket is AWESOME!!!! They really made my day! Their customer service is top of the line! very responsive and a great help for my store! THANKS!!!!!!

I've just started using Spocket but it's sooo much easier than the other Dropshipping apps I've tried. The interface is intuitive and user friendly and they have a chat option which means that help is just a quick click away! I had a question yesterday that was cleared up with a chat within a really short period of time. I'm really, really happy with Spocket!

Customer service is fantastic. My main gripe is that suppliers ship products with their branding and I've been in a situation where the inventory was incorrect. Fortunately, I had only ordered a sample but it did cause some concern. I also wish there was a way to change plans myself as I have to lose a few days of the subscription for which I paid when downgrading.

They have help me so much, support it's great, great products and quick delivering times, you can't go wrong with Spocket Thank you Spocket team!

I got on the Empire plan that doesn't let you sell to Amazon, Google Shopping, eBay, and isn't integrated with FaceBook. These are my major selling places, and their customer service doesn't have any idea of what's going on. I've talked to several people that can only try to give me an answer by having me wait for someone else. I went from AliExpress to here because I wanted to have an American influence, but the ended up finally being told that I would be in competition with the manufacturers by trying to sell on these platforms.