Reviews for Smile: Loyalty & Rewards

Really great customer service. Always quick, friendly, and helpful! Our customers have really enjoyed getting rewarded for their purchases.

The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi

Lisa was cheerful & helpfulCould not have asked for better! She was there on apot all day! Made things easy

Great customer service, nothing more to be said, great app does what it says on the tin! Joshua helped me out and I had my issue solved in no time!

Super app! tout fonctionne TB! Le service client est vraiment réactif. J'attends de voir ce que ça donne maintenant niveau performance!

So far SMILE.IO has been fantastic, very robust with a ton of features and have just found out that even displaying a 'Refer a Friend' banner is shown at the end of a checkout is included to all customers if FREE plans! That is awesome. Their support is also great, even replying to me with a video to show me how to fix something! Highly highly recommended and thank you Joshua for the support!

Very complete app! I recommend this app to everyone who is looking to bring value to their customers by rewarding them with points!

We are validating to add this App, We need some more time for choose, but all go good. Thanks for your time

Great app so far! I love how everything is simple to use. The points and rewards features are exactly what I was looking for!

Customer service is amazing as always. They are easy to reach out to and very accommodating! Kudos to the team! Keep it up!

Although we have only just begun trying out Smile.io, I felt compelled to comment on how exceptional the customer support is. Any issues or questions I had were quickly dealt with — above and beyond. Although we haven't gone live with the loyalty programme yet, I can see that there are already a few certain things I would like to be added such as the ability to be able to send emails from our own email address rather than Smile.io's email address, and to remove the Smile branding from email footers.

Great app- helpful customer service! Would recommend this for your website/POS app rewards program!

Super application ! Très complète et facile à mettre en place. Le support est très réactif. Je recommande !

We did a ton of research before choosing an app to enable a rewards/loyalty program, and I can confidently say 2+ years in that we chose the right one! Smile offers a great mix of value and features, and the team is always super responsive and helpful - going above and beyond to help you build your brand. The UI/design is unmatched by any other app at this price point (especially "out of the box") which is really important when establishing trust and strengthening brand recognition. I would definitely recommend trying them out (especially if you have a small team)!

Extremely excellent customer service. David is really help and even go extra miles to help us. Superb apps to use and this apps can increase your brand exposure and with this reward will make customer happy to continue shopping with us. well done Smile. thank you for your great apps.

Been using this app for years and it is great. Spoke to customer service for the first time today and they were very helpful and resolved my issue

Great customer service so far. I just started using this app and I haven't made my rewards program available yet so I can't comment on how that will work but I contacted the customer service chat with some questions and they helped me very quickly and efficiently. Happy so far and looking forward to starting my rewards program for my shop with this app.

Larry walked me through the process of exporting/importing a CSV, to give all my customers 50 points right off the bat of starting this program. Shout out to him for being patient!

Great app and even better customer service! Highly recommend or anything looking to start a points &/or refferal program!

Good customer service, thanks for the assistance. Needs a min of 100 characters so I'm typing this too.

This is a great app. Its expensive but having trouble growing my rewards as the base programme doesnt offer nudges . Its is a super important aspect of this app . Please consider offering as we will get more growth and stay with the app .

The app works very well and the customer support replies quickly. Would definitely recommend this app.

Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers

I use this app to offer rewards to our loyal customers. The customer service is superb and has helped us tremendously! Highly recommend this app for any e-commerce store!

Very helpful app and customer support team - go JADE!!! Prompt responses and helpful solutions. App never gave any issues too.