Reviews for Smile: Loyalty & Rewards

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

I appreciate you helping me, thank you!

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

I had an issue and they were quick to respond to my chat and fix it!

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)

great, easy to follow instructions for set up

Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

Got way to expensive

Your Skincare Source

2024-08-04

United States

Super helpful app to work with, and customer service is A+++ It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Really good and helpful customer service.

Really helpful customer serivce!

Quick, professional, helpful and excellent service! I can highly recommend Lynn P from Customer service. I will definitely recommend Smile Loyalty and Rewards to other website owners. Thanks

it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Very good customer service :)

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

We received a professional supported through Hannah. Nothing to complain.

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)

We have been using Smile for a couple of years now and it has been working well for us. Support has always been responsive and helpful when we have had questions or issues. I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example. We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming. Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look. Overall, it does work very well.

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!

Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)

Apex Sim Racing

2024-07-30

United States

Easy to setup and customer service was helpful

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

There was an issue with the integration because of my theme - NOT because of the Smile app and they dug deep and fixed it for me! Great customer service!