Reviews for Smile: Loyalty & Rewards

Smile for smiles! Easy to use and a great addition to our website.

So far very happy with the app and service have been great!

Helpful and quick customer service. I find the integration works well and provides good value overall.

Smile is so great with their service and support. super easy to use platform and extremely friendly, helpful, and prompt support.

the customer service very helpful and fast especially Lynn , she is the best

Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)

Reading some worrying reviews and too many without a reply, although most are positive. Only installed the app yesterday so this might not be the best feedback (I can always update). They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout. So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

Very helpful and respond promptly, easy app to use as well.

Thank you for your review!

I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.

It is an amazing rewards programs and my customers love and I love the fast and quick response whenever I run into any issues. Smile customer service is amazing

Hannah was very helpful as usual.

It's very easy to use. I like it.

Zensah

2024-07-22

United States

Smile is great and we've been using it for years. Jade from customer service helped me resolve an issue and we're happy with everything! Thanks Smile Team and Jade!

Miami Fitwear

2024-07-22

United States

We've been using Smile for about 3 years now and haven't had any major issues. It's fairly easy to use and tech support is always quick to respond if we ever have any questions.

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Shelby got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. Her instructions were very easy to follow, and within a few minutes I was up an running. Very happy with this level of customer service.

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great. The support staff - even better! Thanks Lynn

Very happy with Smile! Hannah was super helpful in upgrading our account and we are looking forward to using the new features on our store Beserk and seeing how it can grow our business. Thankyou! x

Customer service always there to help . CS is very knowledgeable and actually help . Smile has been easy to setup and We are excited at introducing the program to our customers.

The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations. Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.

Amanda Klein

2024-07-17

United States

The app is easy to use and does exactly what we need for our customers. Support is very helpful and friendly.

A great support experience with Joana today, my issue was identified and resolved very quickly. Joana was patient and polite too. Thank you!

Hannah's explanation is straight forward and clear. Thank you.

It would be more convenient if the interface had the ability to switch languages. Right now, I'm unable to find the language switch option.