Reviews for Smile: Loyalty & Rewards

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.

Sound Sandbox

2024-08-15

United States

I wanted to thank you guys for some elite customer support. Lynn P went above and beyond to solve my issue, super fast and very personable - Thanks again!

I really appreciate that the app integrates so well with Klaviyo and Shop for Karma. Very cool.

Very attentive and fast to our request.

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.

Great service, and even better app, one of the best reward programs out there!

Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana

Quick and helpful support. I had the pleasure of talking to Hannah!

Eightvape

2024-08-13

United States

Very nice! Thank you very much.

Great app and support. A special mention to Jade as well who is extremely helpful!

Red Mills Store

2024-08-12

Ireland

Great app and excellent customer service.

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

Love the support! Fast, helpful, easy to understand and follow. Exactly as support should be.

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

Very easy to use. Thank you for this App!

Great app, great customer service

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Lynn got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. I solved the problem quickly according to her guidance. I like her professionalism.

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Cupidrop

2024-08-08

United States

We've been using the app for a while, and as shopify updates this and that, we've run into some issues. The technical support team—Brandon, Lynn, and Angie—helped me understand and fix the issues. I was impressed! The app is awesome—very straightforward and easy to use. Thank you!

There is a free option which was a great place for us to start. Once we got a hang of it, it was super easy to use & works great for a small e-commerce

quick response and very helpful!

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.