Reviews for Smile: Loyalty & Rewards

Thanks so much for taking the time to leave a review! - Angie and the Smile Team

Super helpful customer service team. App could do with better built-in analytics.

best loyalty program!

Lynn was prompt, courteous, and was able to answer our questions.

Great app and even better customer service! Jade was incredible in assisting with our questions and going the extra mile to ensure our satisfaction!

Been using Smile for almost 4 years with no hiccups, it's a nice and easy app to use. We ran into some issues as well and had the pleasure of speaking with Hannah who went above and beyond to fix and resolve the issues which has ensured that we continue to use the app for our store! Great app and great people to work with.

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating. Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Erie Apparel

2024-02-21

United States

Thanks so much for taking the time to leave us a 5-star review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

Great customer service, alway go above and beyond! If there is ever anything that I'm struggling with they are there to help. Great app!

Renzo's Vitamins

2024-02-21

United States

Lynn was great with her assistance. Thank you for such a great customer service!

i love the app so much , it increase my sales . I highly recommended 1000% good customer service

Excellent company to work with.

Great App and Support!!

The support team is really working hard and solving problems. 5 stars

Update 2024: Hannah provided an excellent support Loved the concept of this program. Creating long term realtion with the customers by awarding them points for each purchase. Easy to setup .. Good work sweet tooth team

good support

Thanks for leaving us a review! We are so glad to see you are enjoying using Smile 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

The customer support is efficient.

Lynn was quick to respond and help me fix an issue. Thanks Lynn!

Simple et facile d'utilisation, et le service à la clientèle est très réactif.

Great app! Great support! Nicole answered my questions in minutes and was very helpful, thank you!

Best rewards app ever and the support team is quick and super helpful ! Thank you Lynn for helping me out so quickly and got my problem solved.

great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.

Great app and amazing support service. We appreciated the quick support from Mackenzie and Lynn. We recommend Smile for an amazing Loyalty experience on Shopify and we'll continue to use it.