Reviews for Smile: Loyalty & Rewards

Excellent App for Loyalty Rewards! We have used Smile for a while now and are very happy with the service it provides! i also needed to contact support to sort a problem and the guy Brandon was so helpful and helped me address the issue promptly.

The team listens to the needs of small businesses. We recommend this application for its reliability.

Thank you so much for the 5-star rating 💖 Lisa - Smile Team✨

Very fast service ! All good ;)

Excellent customer service from Jade with updating our rewards program to ensure we can continue to bring this service to our customers. Happy to be a loyal user of Smile!

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 2 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

Setting up a loyalty program has been a big project for us to tackle for a long time. We did extensive research on the best loyalty programs for Shopify. We compared the super high offers of certain app developers and found we would pay so much each month without a complete program. We tried other loyalty apps from some lower-entry apps and had to deal with bugs, lag time, and errors. After suffering these disappointments, we reluctantly tried Smile.io and quickly regretted not starting sooner. Smile is a breath of fresh air! It took us over two weeks with other apps to attempt a complete setup, but NOT WITH SMILE. When I reached out to Smile.io's team for advice on setting up our program, Brandon was a lifesaver. He swiftly took over my ticket, understood my requirements, and provided the proper guidance. His professionalism, empathy, and urgency were commendable. We had our loyalty program set up in less than 24 hours. Brandon is a true genius! If you want to launch your program quickly and start re-engaging your customers, SMILE is the app you need. If you desire an on-brand loyalty program and want to save time and money, SMILE is the way to go. P.S. The results were immediate. Installing Smile.io saved our sales numbers that weekend. Customers were quick to engage, redeem, and order. If you're still reading this, you're missing out. Install the app now and start boosting your retention revenue.

The support is fantastic - highly recommend

Thank you for the quick response and fix.

I use to love this app in my store but it recently stopped working and I can’t figure out why.

Today I had the pleasure of having Lisa provide support regarding Smile's integration with Klaviyo. Klaviyo has updated their API situation, and I wasn't sure what needed to be done with Smile. Not only was Lisa's support timely and helpful, she actually did make me smile with her lovely personality. Great way to end the week!

Love the app and the service is excelllent

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.

Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

Thank you so much for the 5-star rating 💖 Lisa - Smile Team✨

Lisa's help was great when I needed customer service.

I love this app! Very user friendly and their customer service is amazing

Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(. The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.

Bill and the Team at Smile were wonderful in listening and understanding the issue I had due to a recent change to my account that I brought to their attention. Within 48 hours they proposed a solution and implemented it with care and concern. I wish EVERY one of my vendors, software suppliers and more worked this way, the world would be a much better place with much bigger SMILEs, thats for sure! Thank you Bill & Team.

Thank you so much for the 5-star rating 💖 If you have any questions or concerns, please let us know. ✨Lynn & The Smile Support Team ✨

Lynn provided excellent support. Very efficient and gave great advice. Very intuitive app and easy to use.

Everything works great, was a nice addition to the store for our members

Thanks so much for taking the time to leave us a review! We really do appreciate your taking the time to leave feedback and would love to hear if there's anything else we can do better to earn that extra star in the future 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨