Reviews for Smile: Loyalty & Rewards

fabulous .. love my sweets and make it a point to only cheat on my diet with worthwhile products. You guys are the best

awesome and simple to use and utilize

Seamless integration and a very professional feel to the app. Works great and after only a few days of it being installed, we can already see the customer interaction rates increasing. A+

The sweet tooth loyalty rewards is a great app. Easy to set up.

Well today was my first interaction with Sweet Tooth customer service and i must say it was 100% to my satisfaction. Abby was her name and she helped me out in every way possible. She had so much patience with me as im new to the program and was having a hard time uploading my files. She spent over an hour with my on chat and got what i needed done in the end. Abby went above and beyond to help me and i appreciate her and her efforts. I highly recommend their APP as well, works exceptionally great!! Thanks again Abby!

Cool app so far, super useful, just enough for free as well

Minimioche

2017-01-26

Canada

Been a great experience so far. Looking forward to seeing how it all unfolds with the customers.

Naturapetz

2017-01-25

United States

My customers LOVE this program and we LOVE the program too! Abby at SweetTooth helped us set up initially as well as maintain our account as needed. We appreciate the functionality and the support. WE RECOMMEND THIS APP!

Great app. Love it. Very user friendly.

Awesome I love it! great system that i hope will get me sales. Thank you

very simple and fun to use. hoping i can make it more visible then just a tab.

Loved it, but it would be great if you would put referral point for sharing to a friend WOW! we got the referral now! i love it!

So far we've been using this Rewards App for a few weeks. It has incentivised many customers to sign up for our newsletter and rewards program, allowing them great kickbacks! Thanks Sweet Tooth!

Working Very Well for my store EdgeCutBiker.com. Abby is really helping me set things up and giving me great support on this product.

Was quite easy to set up for a first time user, hopefully will bring more customers to my store.

We need more ways for customers to earn points. It works but a few more options are needed.

Will be deleting the app, harrasses shop owners if youre not using it at that moment. Definitely not recommended. Who in their right mind wants three emails every single day reminding you to use the app. Not a chance.

Love sweet tooth! Just started using this and its so quick and easy!

Final Update: I have given them one star, because even though they didnt know I was leaving they responded quicker. It seems though there were so many people I had to deal with to get a good answer. It was much better when the owner was assisting and even called me after my review. After I was customer he never responded to me every again; AND that alone is worth taking away oooooo about all the stars. So if you are looking for just an online option there are other better loyalty programs out there; this was is a bit pricey as mentioned by other reviewers. Another Update: So I have been emailing them for the past week with 0 responses from Eli or Steve. 0. How do you expect to run a company successfully if you dont even fulfill your end of the bargain. You said by the end of August will be the feature of having multiple coupons (for different collections) so the customers dont get confused. Guess what....NOPE. Now im hearing later in Sept. I have customers pissed because my old loyalty system I offered them coupons for a certain collection at a lower rate. I cant do this now because the names are the same. Extremely agitated at this company. 1 star! Update: Ok so here I AM AGAIN, AGAIN with the same problem. I speak to an Eli and i keep being told that things are being worked on. How do you expect someone to go to enterprise if you dont do anything for the people even on the middle plan? I HAVE been asking TO CHANGE THE NAME of the coupons that have the same type style $10 off for X amount of points says the same thing for certain collections with $10 off. Its misleading to customers. I AM VERY upset with this application. Something so simple ive been asking for, and they arrent doing anything about it. NOTHING. The only reason why I am giving them a second star and third star is because they app is good if you want very very very very basic coupons. Let me know that Steve spoke to me on the phone and cleared it up this is officially being worked on. Update: So here we are again, first off let me say they didnt fix the coupon issue; and its been several days. I ported over from SLOYALTY so when they issued points they did online and in store but people could only use it online. So there were people getting coupons they already used in store, this isnt ST fault its mine for not checking. However, I will say this. THEY need to make a back end where it lists the people not with just 10 entries and have to go thru pages. Should be sortable and more options to see on the screen. Also why is the coupon NAME still not fixed? This could be so easily fixed. Another issue is I wanted to remove AppCard and go full blown with ST but I cant because even though it says custom reward system you cannot do multiple locations, so I cant remove my point system for in store. Shame too cause they would be getting 400 a month from me. Also another issue I have is with the COUPON names, didnt I mention this already? Such a huge big deal. Also the next issue we have is that if THEY ISSUE the coupon they should be able to set an X amount of time before issuing another. People can take advantage of the system by doing this over and over. I mean you earned it, you earned it right? You shouldnt be able to do 10 orders back to back with coupons. Set a time limit, x amount of coupons before X amount of day. Once the coupon name gets fixed ill fix thsi rating Update: Ok so only one issue; they added smart collections but when you create a coupon that has same name then it shows as the other coupons. This is the only gripe I have with the coupon names. Be cool if they added DAILY options of sharing but the REVIEWS part is really really cool. Ok so this is going to be a pretty through review. First off I am coming from SLoyalty for a multitude of reasons. The biggest reason is sloyalty although cheap is NOT an option if you have a POS. People will double dip and SLoyalty instead of fixing it chose to tell me ohwell or goodbye in so many words. So here we go, Sweet Tooth has a good amount of configurations. A lot of sharing features, needs to add Pinterest and tumblr, and the sharing of the tweet shouldnt be a one time thing. Should be every 3 days or something. I get the follow being a one time thing just not the sharing part. A huge one star take away is the option of CSS on the actual pop up AND the fact it doesnt show the points people have in the tab. The tab is very configurable if you have some CSS knowledge. Love that. I do NOT like that you cant change any verbage or the color of some of the CSS on the backend via stylesheets. I can ONLY use the fonts they choose for the pop up. Not a bad deal but it could be improved. Also another improvement is I should be able to select smart collections. Silly NOT to have this. Customer support is FAST. Very. I am only going to use it for online but for both options its great.

So far so good! Having an app like this is necessary if you are building a client based business. The back office is very user friendly.

Used it for few days, works pretty well so far! Simple, easy to use and seems to be doing what it is supposed to do! Would recommend for sure.

Good start and easy to use, hopefully will bring in revenue.

works as described. Simple and easy to use

My customers at: www.driftingbythesea.com absolutely LOVE this feature it is probably my FAVORITE shopify app right now. I recently had a question about installing the coding, and Sweet Tooth member named Abby was amazingly helpful and quick to resolve my question. Highly recommend!!! :-)

Sweet Tooth has been really easy to install, update and work with. It looks good, and great support so far. Abby was very helpful today in reminding me exactly how to import new codes when mine ran out :)