Reviews for Shopify Marketplace Connect

Another application that's absolutely useless! One question: How do you manage to come up with applications that serve no purpose? You're very good at it...

Mariel R is so helpful...made my Shopify importation to other marketplaces manageable...she and Shopify are the instruments for my success...Thank You!

The process to list on Amazon is very difficult and this app and its support definitely help make the process much easier!

great app and great support team , super helpful

Perfect app to sync the shopify listings to other marketplaces. Support is extra helpful. Thank you very much!

This guy nows his stuff... very helpful. Give him a raise...

Timely and polite response.

Good customer service and an absolute must have for anyone that wants their shopify products in ebay.

Excellent support witht tis app!

I am very grateful to the customer service named Lyn, she was very helpful!

Kind of annoying.The app keeps randomly unlinking my Etsy listings, which throws off inventory counts between both shops. When I try to reconnect or relist, it won’t let me because the item is already marked as "listed." The only way to regain full functionality seems to be routinely removing the listings, unpairing the secondary shop, uninstalling the app, and starting fresh by reinstalling it. sooo, Not only did this technique not work the past couple times I've tried but i've completely lost the ability to link orders with the last attempt because of the Esty Update. This will be the final uninstall for me.

The app is very useful and has streamlined the process of uploading items to Walmart.com. The app does have some hiccups and new issues every now and then, mainly when Walmart.com has new listing updates and requirements. The support is very fast. Joy B was especially helpful. Joy B gets five stars! If you ever have issues and need support ask for Joy B.

First off the customer service is top notch. While I was learning how to use this app they have been nothing but helpful and patient with answering my questions. I also mistakenly caused an issue with my ebay template. Chloe took the time along with Ediline to figure it out and correct my issue. A+ all the way support. I also tried a few other inventory management apps and chose Marketplace Connect as being better than the rest for my store. It's been the solution i needed all along and look forward to the growth of my store because of it. Thank you!

Sync doesn't work, tracking numbers don't get updated, and support is useless Thanks for your feedback, We responded to your query and advised that our app was not importing the orders in question. Please get back in touch so we can assist you further. Nikki

Excellent customer service, for me Lovely C. is the best, worked till error was fixed successfully... you are great...

The app simply does not work anymore. Since their latest update none of my listings from shopify can be listed on Amazon. None of the settings or mapped fields have changed. Just an endless list of error codes. I have contacted support who suggest I manually import all my listings on seller central which is exactly what I am trying to avoid. They admit that the app won't upload products, say they are working on it but cannot give any timescale for a solution. The support staff are very helpful, although that doesn't do much good if the product doesn't work. The most annoying thing is it worked perfectly before the 'update' After a call with support I was assured daily updates, unsurprisingly that hasn't materialised and I am left chasing for any update at all. In short the support staff are great, the product seems to be useless

So far so good. I had a few teething problems inititially and kept getting an error with pricing that Support helped me with quickly. I do wish I could hide a few more of the irrelevant columns but that's really a minor detail of convenience.

As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension. The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time. The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets. Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews. Thank you for your feedback. In response: We are committed to continually improving and updating the app, whether through bug fixes or new features. While doing so, we acknowledge that the app has faced and will continue to face challenges as we make these improvements. A recent Amazon upgrade, which came with its own set of challenges, has significantly impacted the Amazon process. Not all integrators have managed to navigate this successfully. Uninstalling our app is only recommended when we know it will affect the marketplace in which you are listing. There is currently a known issue with Etsy when you uninstall and reinstall, and this is noted when you connect to Etsy. Shopify embraces its remote working policy and is a digital-by-design company. We have employees working with this app from various parts of the globe. It's disappointing to hear that you feel deceived by our support team, as this sentiment is not reflected in other reviews. I would be happy to discuss this further with you. Nikki

You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify. Thank you for your feedback, We are disappointed to hear that you were unable to reach our support team via our chat function. This has been investigated, and during the time you experienced difficulties, numerous other chats were processed without issue. I have reached out to further investigate this matter. Nikki

Buon servizio

Jae is awesome!!! He solved all my problems.

Etsy, Amazon, Ebay – non of it worked. Amazon gives an error. Etsy sync doesn't work properly and if you have over 400 listings it gets extreemely messy and impossible to set up (+with unsolvable errors here and there). Ebay – just forget about this mess with loads of errors. On top of that – it let's you sell only 50 products. This app doesn't worth the hustle.

I recently had the pleasure of chatting with Joy V from Marketplace Connect support, and I must say, the experience was fantastic! Joy was incredibly helpful and attentive, guiding me through the process of resolving a listing status error for my linked products. From the moment I started the chat, Joy was quick to understand my issue and provided clear instructions on how to fix it. They took the time to check my account and even resubmitted the price value to Amazon, which cleared the error promptly. Joy's knowledge and efficiency made the process smooth and stress-free. What impressed me the most was Joy's patience and willingness to assist with all my queries, even when I needed to check multiple SKUs. They provided valuable insights on how to ensure my products were linked correctly and offered helpful resources for future reference. Overall, Joy V's support was exceptional, and I truly appreciate the assistance I received. I would highly recommend Marketplace Connect support to anyone facing similar issues. Thank you, Joy, for your outstanding service!

Service/response from support team is extremely slow. Planning to move my services to other paid integration partners.