Reviews for Shopify Marketplace Connect

The app can get extremely frustrating due to constraints when linking the Shopify catalog with existing listings on Ebay/Amazon. It leaves too much room for error, and the process to correct it is so complicated. This app isn't very user-friendly. The instructions are incomplete. The support is really hit or miss. Sometimes it's great, and sometimes it's downright infuriating and the person either doesn't understand the problem or is just trying to close the case without actually listening.

The app worked really well for us initially, but we ran into a major issue when all of our Etsy listings were suddenly deactivated without warning. It took four days of back-and-forth with support to finally be told it was due to a SKU-to-Etsy ID mapping issue — something we had never changed or touched ourselves. While the support team were polite and tried to help, the issue should have been escalated much sooner. We lost valuable time and sales while waiting for a proper explanation. In the end, we had to uninstall and reinstall the app just to get our listings live again. This experience was frustrating and stressful, especially for a small business relying on consistent visibility. If you're using the app, keep an eye on your listings and be aware that any sudden change might be related to hidden mapping settings or renewal of the app. A quicker response and clearer guidance would have made a big difference.

Its the reason why I left Big Commerce to follow this app to Shopify. Its so easy to use and and simple intuitive bit like using an Excel Spreadsheet for an idiot. So simple to all the other systems I have tried. Cant recommend enough

Really helpful advice when I needed it

Currently syncing 3 marketplaces, working on the 4th. The experience varies a bit from marketplace to marketplace but, overall the app seems to be doing what it's supposed to. 4 stars vs 5 because, in a few short months, I've had to open at least two support tickets for odd glitches (bulk templating not working in Target, inventory sync switched to 'off' in Amazon) that cannot be explained. Needless to say, it makes me jittery: inventory sync problems across platforms are a serious concern. Hoping the team improves the app over time.

This app is broken. It keeps replacing my ebay listings with nonsensical titles and descriptions, removes the pictures and inserts subtitles that I get charged for. I uninstalled this app. Thanks for your feedback, We have reached out to discuss this further with you, we would be grateful of the opportunity to walk you through the process. Nikki

Ich bin sehr zufrieden mit dem Junden dienst , der steve hat sich sehr gut um mein Problem gekümmert , war sehr freundlich und sachlich er wuste was er tat sehr lieben dank

Support was slow, Ebay Template didn't sync to our Ebay store so we ended up paying someone else to manually fix the issue. This was after weeks of waiting and the issue being 'escalated to the team'. Not a great experience tbh.

Michael was great help. Happy to get products up on Amazon

Good experience so far. Rain was so helpful. Only wish they used a different chat function to make sharing screenshots easier.

Exceptional support! I faced an issue with products not showing in the collection, but the team resolved it incredibly quickly. Within just 15 minutes, the app was working perfectly again. Thank you for the swift and efficient service!

Diese App funktioniert bei mir nicht, egal welchen Browser ich verwende (Chrome, Safari oder Edge) Für mich leider nur Zeitverschwendung und kein nutzen. Ebay: Verbindung zu meinem Account konnte hergestellt werden, jedoch wurden meine Produkte nicht übernommen mit uneindeutigen Fehlermeldungen. Amazon: Hier hat die Verbindung zu meinem Account überhaupt nicht funktioniert. App wird jetzt gelöscht ... Vielen Dank für Ihr Feedback. Wir konnten leider keine Kontaktaufnahme mit unserem Support-Team feststellen. Wir haben uns direkt an Sie gewandt, um Ihnen bei Ihrem Anliegen weiterhelfen zu können. Thank you for your feedback, We are unable to locate any interaction with our support team. We have reached out directly so we can assist you with your concerns. Nikki

Works great. Customer service is stellar - Joshua spent hours working on a complex issue for me, and he didn't stop until he found the solution! Thank you

Superb and knowledgable support team

Joshua R.mWas amazing!Thank you so much, Joshua!

Support team is very helpfull :)

Es ist ganz furchtbar mit dieser App. Seit Wochen klappt nichts und der Kundendienst hat mir falsche Empfehlungen gegeben, was mich viel Geld zum Einstellen, Löschen und erneut Einstellen bei Ebay gekostet hat. Nun habe ich einen Teil hochgeladen, aber es ist nicht synchronisiert und ich verkaufe die Artikel doppelt. Ich muss Bestellungen stornieren, mich entschuldigen und habe unzufriedene Kunden, die sich beschweren. Neu eingestellte Artikel kann ich nicht hochladen. Die "Fachabteilung" ist schon seit Wochen dran und ich werde immer nur vertröstet. Ich solle Geduld haben - aber es passiert gar nichts. Ich habe noch nie so eine katastrophale App gehabt und so einen unfähigen Kundendienst - wenn überhaupt wirklich jemand danach schaut. Vielen Dank für Ihr Feedback. Wir freuen uns, Ihnen mitteilen zu können, dass Ihre Bedenken nun behoben sind. We are happy to advise your concerns have now been addressed. Nikki

This is an excellent app and makes multi channel selling much easier, by using our Shopify account as the 'single point of truth' and keeping everything on the external channel (prices, inventory, etc.) in sync with Shopify. There is a little bit of a learning curve to get the most from the software, but this is not massive or overwhelming, and the support that is available if you get stuck is top-notch.

The app is absolutely brilliant and does its job perfectly without costing you a fortune or draining your wallet, which is such a refreshing change. While there are a few minor teething issues that you might come across here and there, the customer support experience more than makes up for it. In particular, Jeff Avila from support went above and beyond to help resolve any problems I encountered quickly and efficiently.

The customer service is amazing. Was a lot of things to connect with our other marketplaces account. Saved us a lot of time. They are there 24/7 to help.

Rain was really very patient and knowledgeable.

Its' definitely excellent

didnt work for my listings as they were customized. I did say that in the beginning and was assured it would work. Then when i linked the listings it erased data from my etsy store, I had to remove the app and now my etsy listings are not allowing me to edit them. extremely disappointed, and potentially ruined my etsy store.

Best app best customer support, help me to resolved inventory issue, thanks