Reviews for Shopify Marketplace Connect

Fixed my issue. Many thanks

Perfectly explained

keep getting thing uploaded wrong Thanks for your feedback, We are unable to locate any support requests from you. We are reaching out directly to provide further support. Nikki

Recently tried integrating Etsy using Marketplace Connect and orders would not sync. We would receive orders on Etsy, and they would not show up on our Shopify store or even in the MC app. After many messages with their support team, they said that the reason is due to API rate limits on our account set by Etsy and in 24hrs they will reset and orders will flow. This is incorrect information, and this was confirmed by Etsy who gave the following response: "I see that your shop is based in the U.S. For your reference, for sellers shipping from the United States, as of October 21, 2024, Shippo and ShipStation are the only third-party shipping apps which, when integrated into your Etsy account, will automatically import and export all shipping-related data between your shop and the shipping partner. Please know that this restriction has nothing to do with rate limits. If an application/integration needs an increase to their rate limits, developers of the app are the ones who need to reach out to us and not their users." This app does not work with Etsy at all and they should not be advertising it as a solution. Thanks for your feedback, We informed you on July 28th about the Etsy policy changes, and subsequently, we further investigated the rate limits. A notification will have appeared to anyone connecting to Etsy after October 2024. I understand how this may have been confusing, and we apologize for any inconvenience caused. Nikki

Fantastic and easy to use app. I tried many marketplace apps, this is definitely the best. Customer support chat is very fast and helped me quickly

they fixed my issue with shipping. best customer service

It's not as good as you first think. If you decide to change or edit anything on eBay, like price or description, you will find that all edits will be lost as market marketplace connect overwrites them back to the original settings, deleting all your edits. The only option is to edit via Marketplace Connect, but this is complex and unintuitive. Why on earth can't they have a simple selection to stop Place Connect from making future edits? I will be looking into this more, BUT unfortunately, I will have to remove this app if it doesn't offer this one simple fix. For your sanity, i would be best to avoid

If I could give 0 I would. Had the tool for a week. Nothing worked right. Customer support said they were working on it, never fixed anything, always pushed me to ebay to fix instead of helping me find the answers. I heard this was once a good app. Avoid if you want any support at all. Thank you for your feedback, We understand that this was not resolved immediately, and we apologize for any frustration this may have caused Our Support team are always available 24/7 via email or in-app chat. Nikki

Lou was very helpful, efficient and understanding. I was dealing with an issue for quite sometime and Lou helped me solve it in a matter of minutes. Excellent customer support.

very helpful advice

I had an issue listing on Walmart due to random required fields for Candles. I connected with chat support at 5:30 PM PT on a Saturday. They helped me navigate through the errors and we are now listed on Walmart. Thank you, RAIN.

Very quick and helpful service. All my questions were answered

Excellent service!

They were asking me to fill out a form to put my Brand name in so box, which I never found the form after pasting the link. It went to something entirely different, something about an account health check. Then they wanted me to take pictures of the product, which it couldn't be with my phone. Well I don't have a camera and I'm certainly not hiring a photographer. Then the product had to have my brand name on it. I have overv130 products, some have the brand name on it and some don't. Then they wanted pictures of the packaging. I use Uline boxes that I ship with and those boxes with delivery are not cheap. I don't have my own packaging. And there are other things they asked for as well that was just to far fetched. No thank you. I am not jumping through all these hoops . I agree with Throttle Designs (Jul 10,2025). I was only trying to list 2 products and support just couldn't help me. The error messages sentences ran together, which was very difficult to read. And it talked about my products should be the same that's in Amazon's catalog. Well, if I can't see what's in Amazon's catalog how can I know what to put in my listings? Duh.. The was the most horrible experience I've ever had. I tried for 5 days to list 2 products. Just terrible. Who needs the stress? I don't. Thanks for your feedback, Amazon can be challenging, and we understand this, which is why we want to help. If you can reconnect with us, we can continue to assist, or organise an onboarding to walk you through the process. Nikki

It's a shock how good this app is for any online business integration. It easily consolidates all main platforms within one dashboard on Shopify. Increased production while freeing up time, absolutely mind blowing. There is a bit of a learning curve with item mapping for different platforms but once you got that your flying. Customer support is excellent with technical service or learning how to use the app! Great Job

Great experience with Russ , he helped me quickly and solved all my issues perfectly. I highly recommend this app

We love this app! This is how we post our items to eBay. Mike and the support team are great, and they have always helped us work through issues. Definitely a 5-star app -- truly worth using!!

doesnt work Thanks for your review, We have reached out directly to understand your concerns. Nikki

This app and it's support is awful. I had to send 3 messages before I even got a reply, and even then sent 4 more messages with no follow up. Now I learned that apparently it doesn't even work with Etsy orders anymore so they've been doing nothing but wasting my time. If you're trying to use this with Etsy, DON'T EVEN BOTHER Thanks for your feedback, When connecting with Etsy we have a notification to advise of the changes Etsy has made to its shipping policy. As a result, Shopify Marketplace Connect does not have access to order data for new merchant connections, making it impossible for Etsy orders to be sent to Shopify. Please note that existing connections are not affected by this change. Nikki

I find this app to be more and more difficult to use. The settings for Amazon and Walmart are different (and probably other channels too), confusing interface and support takes all day to respond, and much of the time they are not helpful in solving issues. If you just need a cheap way to sync inventory and download orders from your Amazon store, then this can be it. Otherwise it's a no go for me.

This is our first time managing a marketplace through Shopify. We ultimately decided on this app after comparing multiple marketplace management apps. As a first time user, I had many questions. Customer support was very supportive, patient, and helpful. Thanks Dale!

the best customer service i v ever met

Joshua R was very helpful and knowledgeable and I am truly grateful as sometimes navigating the different platforms can be challenging ! Much appreciation to him and his team for their efforts on my behalf!

Amazing customer support, helpful even in off hours