Reviews for Shopify Marketplace Connect

Resolved all my issues! Thank you Joshua!

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

Joshua was super helpful; this app makes it easy to connect more marketplaces. Great App! We have had it for a while.

This app used to be fantastic, with solid functionality and excellent support. Unfortunately, our experience has gone downhill. While the app still syncs fairly well with certain marketplaces—Etsy being the most reliable—it has completely failed to keep our inventory updated across the board. The most frustrating part is that instead of working toward a solution, support has shifted the blame back on us, claiming our frequent inventory updates are the cause. That explanation doesn’t hold water, since syncing and updating inventory is supposed to be the core purpose of the app. If the system can’t handle regular updates, it’s essentially useless for any business that manages a dynamic catalog. We’ve also noticed delays, inconsistencies, and errors creeping into the sync process—items showing as in stock when they’re sold out, pricing not reflecting correctly, and listings failing to update across channels. These are critical issues for sellers, and what was once a reliable tool is now creating more problems than it solves. In short: this app had huge potential and was once a go-to solution, but until the syncing and support issues are taken seriously and resolved, it’s hard to recommend it for businesses that rely on accurate, real-time marketplace integration.

Walmart wont work on your app. But i can pay 30 more a month and use 3rd party and it works.

We've had a good experience with Marketplace Connect overall. When linking to eBay from Shopify, we had some issues with images not transferring correctly. Their customer support was easy to contact and quick to correct the issue. It works and saves us tons of time!

The app works excellently. Listing items created in Shopify is done on eBay without any major delays. Thanks to the very quick support from the support team, I learned a lot about the Marketplace Connect app that I would never have known just by reading the description. Please note an important point that I discovered due to a change in the inventory of an archived item. By changing the inventory of an archived item, the item activated in Marketplace Connect was automatically transferred to eBay. The support team's analysis quickly identified the reason for the item being transferred to eBay, and I received important information about using Marketplace Connect. --> As soon as the inventory is changed, the item is automatically uploaded to eBay if the item is active in the Marketplace Connect item list. --> When the inventory is changed, the item's status is not checked. This means that even if the item is archived and hidden in the online shop, the item is uploaded to eBay. --> Here is an excerpt from the email support team: Marketplace Connect app uses Shopify as the source of truth for your products. The list of products that you see on Marketplace Connect > Listings page are all your products in Shopify regardless of their status (active, draft & archived). There is no way to delete a product within Marketplace Connect. To delete them, you have to delete directly in Shopify. A product that was previously enabled in Marketplace Connect that became out of stock will become active again in eBay when stock get replenished in Shopify. The way to end the eBay listing is to disable it in Marketplace Connect.

Great app to sell on ebay, great support, thanks Mark L

THANK GOD FOR RAIN AND HIS HELP

So far so good! Everything works as advertised. Whenever I've encountered problems or wasn't sure what to do, the support team has always been quick to respond and was helpful.

I haven't been able to get this app to list my catalog.

Experiencia horrible, los asin se han sincronizado con las variantes del producto, lo que ha producido que los precios sean un 80% mas bajo, y al cancelar todas las compras en amazon ha producido que me bloqueen la cuenta. No me dan ninguna solucion, y encima me estan mareando, de buenas a primeras el servicio ha cambiado y se ha actualizado de manera automática, todo un desastre esta app y su servicio al cliente pesimo

Works very well and great value for money- also just had a support issue and Aldrian dealt with it expertly and very quickly. Great service.

Exceptional customer service. Mariel so expertly assisted me to sync my store products in Ebay. Highly recommended.

Market place is quite convenient and highly recommended

Selling electronics via Amazon in Europe is extremely challenging - with or without the app. Therefore support is crucial. Mariel R. from the support team was great help today!

Works perfect. had one issue but the support was fast and helpful. have over 400 articles and would be a headache to manualy list them everywhere. LOVE IT!!!

John o was fantastic, very helpful and assisted me to get the the bottom of my issue, would highly recommend John!

Mariel R. was extremely helpful with linking my Shopify www.ubuyfy.com store to eBay flawlessly and patiently. Thank you!

GREAT JOB! they understood the problem and fixed it on the 1st chat! ty!

Overall a good experience. Was some serious confusion to start, but Joy V from the support specialist team has been a serious MVP and made everything right. I would recommend this app.

Marketplace Connect has been a game-changer for us! The platform is seamless, reliable, and makes managing everything so much easier. What really stood out was the outstanding customer service. A huge shout-out to Joshua R - he went above and beyond to answer my questions. His professionalism, patience, and deep knowledge made the entire process stress-free. If you’re considering Marketplace Connect, I highly recommend it - and make sure to ask for Joshua, he’s fantastic!

Marketplace Connect has helped streamline my business across Shopify and Ebay, saving me time and keeping my inventory synced. It took me a while to set up but now everything is running smoothly and the customer sevice chat is always very helpful.

the app is pretty good except for the lag in sync. we had over a dozen separate times where we oversold a product on ebay because it didnt sync with shopify fast enough. there is also no plan options. if you are only going to make 50 sales a month it's great. but 1% of sales for a larger scale business means you will pay the capped amount of $99 which is way way too much. fix those 2 things and i would use this app again.