Reviews for Shopify Marketplace Connect

As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU. The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU. While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features. To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.

Very nice customer service!

Excellent service! Very patient and helped solved my issues.

The journey of listing on Amazon has presented its fair share of challenges. Recalling my experience with the earlier iteration of this application, formerly known as Codisto, which I utilized a few years ago to synchronize my secondary store with Amazon and eBay, the initial setup was remarkably user-friendly. The Codisto team, in that version, efficiently handled the configuration for my store, simplifying the entire process. The convenience of a straightforward setup, coupled with a manageable monthly fee, made for a seamless experience. Their proactive assistance during the platform setup was genuinely valued. However, in the current version, the hands-on assistance that was once available has been replaced by a redirection to an extensive documentation resource. This transition places a higher demand on users to possess an advanced level of expertise to navigate and execute the setup successfully. Notably, the product listings exhibit notable shortcomings, including missing product photos and variants that fail to sync appropriately. This results in a confusing array of mixed-up images, where pictures from one item may mistakenly appear in an entirely unrelated product listing—such as finding ring images in a cushion listing, creating a perplexing and less-than-ideal situation. Despite persistent efforts to understand and resolve these issues, the support received for other concerns has proven less fruitful. It appears that the support team may not be actively seeking new users, potentially hindering a smoother onboarding process. A more collaborative approach from the support team, providing assistance with the setup, could significantly contribute to user satisfaction and overall business success. Streamlining the setup process has the potential to increase user adoption, fostering a more prosperous ecosystem where successful businesses generate better income, ultimately leading to the app's success.

If this worked than I would leave a great review however since I'm having the hardest time just getting everything to link up without this nice "AUTH FAIL" message I keep getting. So, no I do not recommend, it's been a waste of my day because that's how long I've been trying to set this up, with the directions given. I'm over it and I just give up, I guess I won't be selling my merch on amazon through shopify smh.

Sehr nette und schnelle Hilfe im Chat

The support for getting setup is awesome and very quick turn around. It's a very flexible app and will save a lot of time syncing between Shopify and Amazon. It gives you the option to map default values for attributes, which can save you a lot of time when publishing the same kind of product over and over.

I talked to Rain, and He helped me to go through linking to Etsy. He was great. Thank you

We've come across a critical error with Amazon listings that the team here is having issues identifying and resolving. They have acknowledged the issues in their software. They are actively working on it, but the last issue we reported has gone unresolved after 2 months. We are starting to question the technical aptitude of the team, but if something changes, we will update this review.

Great support by Russ, very knowledable and willing to help. Thank you for help

Support has been very patient and helpful as my company goes through a bit of restructuring on the backend. They worked with me step-by-step to get my listings properly connected to new products and unlinked from old products!

This app SUCKS. When clicking install, goes NOWHERE and the page is blank. Tried 3 different browsers and still nothing! FIX your app or REMOVE IT from the Shopify app store!

Very bad support if you want to remove or update your products

Linked items all showing the wrong Base Price, so to work out the price you have to go into eBay and keep checking - easier just to update the eBay price via eBay, so what's the point??? Will Update once they fix. Why, does this App keep having issues... PLEASE Resolve ASAP

Its super easy to setup.

Hi team, The install page is frozen, when I click install it try's to open a page but nothing comes up?

Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product. Update: they finally got it working. All was well for a few weeks until I realized all prices were marked up by 5% on Amazon. All settings correct and unchanged. Support is trying but super unsure what is happening. Unusable app I don't know how Shopify endorses this

Resolved my issue within a week. This app is by far more useful than others ive tried with you no longer needing to have a corresponding shopify listing to link it to. It will just bring all your info over from Etsy and Ebay regardless and add it to the Orders list in Shopify. Really useful!

Jae was extremely helpful and knowledgeable. This is a great app and the customer service is quick and always helpful

The support from Ian was fantastic in resolving all the issues I was facing with Shopify Marketplace Connect. My interface with ebay is now 100% fixed after working in partnership to identify the cause and remedies. Thank you, I will certainly not hold back in getting support promptly in the future.

Great app and excellent support! Dom was able to help us resolve the issue very quickly and their service was great! Highly recommended!

Kann diese app und den Support sehr empfehlen!

I have been using Shopify apps: Marketplace Connector for a few months now and I am very impressed with its performance. It has helped me to expand my online business to multiple marketplaces, such as Amazon, eBay, and Etsy, without any hassle. The app is very easy to use and integrates seamlessly with my Shopify store. I can manage all my listings, inventory, and orders from one place, and any changes I make are automatically synced across all platforms. The app also allows me to customize my product details, such as titles, prices, and descriptions, for each marketplace. The app has increased my sales, reduced my workload, and improved my customer satisfaction. The app's customer support is also very responsive and helpful. They answer all my questions promptly and provide me with useful tips and advice. I would highly recommend this app to anyone who wants to sell on multiple marketplaces with Shopify.

Nach anfängliche Schwierigkeiten bei den Einstellungen, musste ich mich an den Support wenden. Auf die Chatanfrage wurde innerhalb von weniger als 1 Minute regiert und die Auskunft war TOP. Ich erhielt genaue Angaben, auch mit Bildern und konnte die Einstellungen schnell abschließen. GERNE WIEDER !!! thx @Mark